Keith Cole Email & Phone Number

Mediapolis, Iowa, United States

Carol Stream, Illinois

Leadership: Provides strong leadership by setting clear goals/objectives, motivating the Service Delivery Team, and fostering a positive work environment. Leads by example to inspire team members and to promote a culture of collaboration and accountability.Customer Focus: Develop strategies to enhance customer experience, gather feedback, and address any concerns promptly, effectively, and efficiently.Technical Knowledge: Possesses a solid understanding of the technical aspects of the services provided in order to provide informed decisions regarding our highly complex Customer needs.Team Building and Management: Recruit, train, and develop Field Service Engineers, ensuring they have the necessary skills and knowledge to deliver exceptional service. Promotes teamwork and encourages professional growth to strengthen team cohesion and longevity.Planning and Resource Allocation: Develops service schedules, assigns resources, and optimizes routes to maximize productivity and minimize costs. Anticipates potential challenges and proactively implements contingency plans.Communication and Collaboration: Effectively communicates with both the Service Team team and customers, providing clear instructions, updates, and feedback. Collaboration with other departments, such as Sales and Operations, to help ensure seamless coordination and smooth service delivery.Performance Monitoring and Improvement: Regularly monitors team performance, establishes key performance indicators (KPIs), and assesses metrics to identify areas for improvement. Provides constructive feedback, offers Team training opportunities, and implements strategies to enhance efficiency, quality, and Customer Satisfaction.Adaptability and Problem Solving: Addresses the dynamic and demanding nature of the Food and Pharmaceutical industries through adaptability, rapid response, and skilled creative problem solving. Finds solutions to complex issues, making sound decisions under pressure.

Norwood, Ma. Chicago, Il.

Oversee all professional field service operations for the region to ensure the highest level of customer satisfaction. Provide leadership, training and direction to field service personnel while managing regional equipment inventories, problem resolution and customer service.• Hire, develop, motivate and support a top-performing team of field service engineers with an emphasis on technical expertise and customer service excellence.• Develop and submit annual operating plans and track regional expenses to ensure adherence to cost controls and address variances therein.• Determine proper allocation of regional resources (manpower, equipment, supplies) and enforce controls to efficiently maintain field inventories and other key company assets.• Present frequent regional performance updates regarding key performance indicators along with detailed planning forecasts.• Plan and direct response to customer problems, urgent service needs and escalated customer system performance issues.

Midwest Us Territory

Norfork, Va

The duties performed by GMs include: - Operating and maintaining guided missile launching systems, rocket launchers, gun mounts and other ordnance systems and equipment; training and supervising crews in the use of all types of ordnance equipment, from large caliber guns and missile systems to small arms; stowing, securing, requisitioning and reclassifying explosives: - Operating and maintaining magazine flooding and sprinkling systems; making mechanical, electrical and electronic casualty analysis using technical publications, circuit diagrams and blueprints; repairing, maintaining, testing and calibrating ordnance equipment; servicing hydraulic and pneumatic systems; repairing, maintaining, testing and calibrating micro-processing equipment; repairing damaged hydraulic sealing surfaces, mating areas and threads.- Performing mechanical wire connections including soldering; operating and maintaining night optical devices; operating optical scanning and marking devices to label, identify and report explosives' utilization/expenditure.

Bachelor Of Arts (B.A.)

Master Of Business Administration (M.B.A.)

Expected completion Fall 2024