Keith Collett work email
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Keith Collett personal email
Keith Collett recently retired from a career as an IT professional after many years of practical experience delivering and improving IT services. For the last 25 years he worked as a consultant advising client organisations on the management of IT services.Specialties: IT Service Delivery ManagementIT Service ArchitectITIL – assessments, process design, implementation, tools selection, CSIP, BS 15000, ISO/IEC20000Business process design
Retired
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RetiredRetired Jul 2012 - PresentAlthough I no longer have to get out of bed every morning to earn a crust I retain an interest in ITIL and ITSM and I am happy to hear from any body who wants to discuss associated topics (or anything else)
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Technical AuthorJaguar Land Rover Nov 2010 - May 2011Gaydon, WarwickshireContracting for JLR at GaydonTechnical Author documenting and reviewing the Target OperatingModelThen a separate project to review and document the service definition in a contract for existing services. -
Service ArchitectTransport For London 2008 - 2010 -
Service Delivery ManagerVosa Apr 2007 - Apr 2008
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Service Management ConsultantAtkins Management Consultants Jan 2007 - Mar 2007developing and introducing ITIL based policies and procedures for Service Level Management for Northern Ireland Civil Service -
Service ArchitectBt Global Services Jan 2006 - Dec 2006responsible for the leadership of a team of 10 specialists from BT and HP, and approximately 20 representatives seconded from the business who were producing work instructions for the first release of a new ITIL conformant service management system based on HP Service Desk (ITSM) -
Service ArchitectSteria Apr 2005 - Jan 2006design, costing and approval of service architecture for inclusion in proposals for new and existing IT services in accordance with ITIL. -
Service Management ConsultantTransport For London Dec 2004 - Feb 2005definition of the service requirements for a new integrated system for management of buses, and evaluation of supplier responses.
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Service ArchitectBt Global Services Sep 2004 - Dec 2004definition of the service management components of BT’s submissions to the DWP for services in support of DWP's World Class Operations (WCO) initiative.
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Service Management ConsultantPink Roccade May 2004 - Jun 2004A short assignment as an associate for PinkRoccade based on PinkRoccade’s methodology for assessment of process maturity. The client was Reuters. -
Service Management ConsultantHewlett-Packard Jan 2004 - Apr 2004Pre-sales. Responsible for negotiating with the end customer and preparing a statement of service requirements (which formed the basis of contractual SLAs), and then converting this into a draft support model and statement of work for take-on of the services to be provided. -
Service Management ConsultantDwp May 2003 - Dec 2003Review of change management processes for the complete change lifecycle of all services and all technical platforms used by DWP (180,000+ users). The standard used for assessment of services was ITIL. -
Service Management ConsultantRural Payments Agency Nov 2002 - May 2003High level design of all Service Management and Service Delivery processes and procedures in accordance with ITIL, and specification of the new organisation in accordance with BCS ISM, all as part of a process re-engineering project. -
Service Implementation ManagerRailtrack Jul 2001 - Nov 2002Seconded to development projects to produce satisfactory deliverables in support of non-functional requirements. -
Service Process DesignerComputacenter Feb 2001 - Jul 2001 -
ConsultantCable & Wireless Nov 2000 - Feb 2001
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Service Planning AnalystRailtrack Feb 2000 - Nov 2000
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Technical Support ManagerRothmans International 1996 - 2000 -
Tech Support Manager / Programme ManagerRothmans 1996 - 2000
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Senior ConsultantWs Atkins 1988 - 1992
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Head Of Computer ServicesThe National Computing Centre 1986 - 1989 -
Head Of Computer ServicesThe National Computing Centre 1986 - 1989
Keith Collett Skills
Keith Collett Education Details
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Systems, Computing, Psychology -
Business Studies
Frequently Asked Questions about Keith Collett
What company does Keith Collett work for?
Keith Collett works for Retired
What is Keith Collett's role at the current company?
Keith Collett's current role is Information Technology and Services Consultant and Contractor (retired).
What is Keith Collett's email address?
Keith Collett's email address is kg****@****t.co.uk
What schools did Keith Collett attend?
Keith Collett attended The Open University, Coventry University.
What are some of Keith Collett's interests?
Keith Collett has interest in Social Services, Volunteer For Samaritans.
What skills is Keith Collett known for?
Keith Collett has skills like Service Management, Itil, It Service Management, Sla, Outsourcing, Service Improvement, Service Desk, Incident Management, Service Delivery, Change Management, It Management, People Management.
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KEITH COLLETT
Kingston Upon Thames -
Keith Collett
United Kingdom1turnditch.fsworld.co.uk
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