Pad Acct Manager/ Latam Rm Lor & Hunter Groups, Coach For Lor/Bsd/Isr
PAD Account Sales Manager*Maintained forecasting, customer satisfaction, Premier page, pricing,Acct update and customer relations, in charge of coordinating inside and outside sales, S&P,Financial Services, Partner relations, AE’s, technical and advanced systems reps. Responsible for 2.5-4.8MM Quarterly quota, attained avg of 106% quota over 4 fiscal Quarters. RM for Panama transition of LOR-Hunter Teams; LATAMManaged,established and supervised the LOR/Hunter Sales Teams and Programs during Panama transition.Supported LATAM BSDR Sales and Channel segments on account transitions, CX and account LOB penetration. Conceived, designed and implemented the LATAM LOR/Hunter team guidelines, procedures and production metrics. Trained new Hunters, and set training schedule and content. Introduced and implemented LOR coaching program to impact floor. The program ramped in 8 weeks with 118% Average Attainment. Additionally, coached to drive NLTC to increase to 6.5% from 4.1% in the LAMUS BSD Panama queue.Management and coaching of Panama LOR and Hunter teams. Responsible for setting up training for LAMUS LOR (Acquisitions) team and new LOR and Hunter Teams Managers, also facilitated the class-off BSD recruiting program, by teaching LOR guidelines, call model of control classes. Large Opportunity Representative (Latin America, Caribbean, BSD United States)*Handled large opportunity accounts, including government, resellers, emergingbusinesses and international corporate accounts.Managed SMB accounts in the Latin America and CaribbeanBusiness Sales Division; average quota attainment of 123 %, over 49 monthsAccountable to Technology Sales and LOB penetration of accountsTransition of accounts to BSDR,PCS and Channel segmentsStarted, Conducted and presented the LOR training to all new Flex force employeessince arrival to LAMUS. Shared duties in developing the LOR Program presentation,CRM database guidelines and training, Assisted in the coaching of queue reps