Keith Combs Email & Phone Number

Greenwood Village, Colorado, Us

Genesys cloud administration, flow creation and API integration with third party systems. • Helped 25+ clients transition from on premise solutions to Genesys Cloud by rebuilding their self-service and commercial flows, configuring their queues, data tables and outbound campaigns. • Created scripts for clients to integrate with JIRA and Salesforce.• Created AWS lambda integration with Genesys Cloud API with NodeJS for ad- hoc contact list creation for outbound campaigns.• Created widgets for merging calls to expand the feature set for conferencing.• Worked with the Engage feature team on their HR payroll solution using ReactJSPrevious Position - Senior Technical ConsultantTier II and III Support for Pureconnect clients

Maidenhead, Berkshire, Gb

Hands-on VoIP engineer and system administrator. Responsibilities include:- Active Directory, DNS and DHCP Management - Exchange 365 management - P2V migrations, VSphere Management and maintenance - Call Center IVR design and consulting (Genesys/ININ PureConnect)- Citrix XenDesktop Management and maintenance

Washington, Dc, Us

Senior Technical Operations Manager/ Senior VOIP Engineer 2014 – Present | Brookman, LLC. Washington, DC• Lead and manage a rotating staff of helpdesk engineers, project managers, development engineers and administrative assistants. • Design, configure, implement and maintain in-house and hosted and Pure Cloud solution for VoIP call centers.• Manage and track project design, development and implementation for DOD Northern Regional Medical Command (NRMC) ACD Project and European Regional Medical Command (ERMC).• Plan, size and implement Nutanix virtual platform using ESXi 5.5 and vCenter 5.5, internally and for the NRMC ACD project. • Plan, size and implement virtual desktop using Horizon View 6.0 for training, supervisor access and failover for Inspiritec Call Center Project. • Interview and recruit potential interns and employees.Operations Manager/ VOIP Engineer 2010 – 2014 | Brookman, LLC. Washington, DC• Tier I-III troubleshooting of VoIP call centers for commercial and non-profit customers.• Deployed, analyzed and managed the AppNeta Network analyzation project for the Department of Labor throughout 100 sites, ensuring that QOS, bandwidth and network health is maintained.• Primary system admin for in-house DNS, DHCP, Active Directory, firewall (Sonicwall and Watchguard), VPN, cloud exchange email, and both servers (Microsoft 2003, 2008 and 2012) and desktops (Microsoft XP, Vista, 7, 8.1, and 10).• Created and taught user training for the ININ CIC Contact Center Software for DOD, VA and commercial customers. Office Manager/ VOIP Engineer April 2009 – 2010 | Brookman, LLC.| Rockville, MD• Maintained the bookkeeping, accounts payable and receivable for contracts through QuickBooks;• Created reports verifying the pricing and work completed for our government and civilian contracts;• Maintained and updated firm’s website and edits marketing and online literature;• Coordinated firm’s participation in marketing and outreach events;

Us

Tutoring children in Reading and Math, grades K-6. Maintaining proper sequencing of the lesson plan and updating the parents on improvements and difficulties.

Seoul, Kr

Taught children with various degrees of English aptitude, ranging from beginning to college level and ranging in age from 7 to 16. Worked with a computer based student tracking program that documented their performance, behavior and ability. Sat in and answered parent questions during the quarterly parents meetings. Taught a computer based listening program to beginning elementary school students, as well as a memory intensive English class for upper elementary and middle school students. Maintained and educated an intensive listening class that focused on news and college lectures as well as an intensive reading class that focused on upper level fiction and informational articles for middle and high school students. Taught a challenging writing class that focused on essay and report writing as well as style and grammar for middle and high school students.

Washington, D.C., N.W., Us

Assisted prospective students with the application process and reviewed qualifications for admissions. Ensured appropriate placement tests are taken and proof of high school graduation and previous college transcripts are ordered. Ensured prospective student’s admissions files were complete and assisted students with initial registration process. Required to make over 80 outbound calls daily to contact prospective students.

Bachelor Of Arts (B.A.), Psychology

Bachelor'S Degree, Computer Science

Web Development Bootcamp, Web Development

Bachelor'S Degree, Computer Science