Responsible for the Software Asset Management for large public organisations.

Covering daily Services operations of Head Office (including eCom, HR, Finance, Merchandising and IT) and main distribution centres.Managing the 3rd party Serice supplier CapGemini, implementing structured Service reviews and Service improvements while the existing SDM concentrated on the implementation of a new venture project.

Fulfilled interim SDM role for the daily management of SRA's systems, dealing with both outsourced 3rd party and internal resolver groups to ensure the smooth running of the Service until the appointed SDM started. Additionally provided several improvement recommendations regarding the management of 3rd part suppliers.

Head of Service Delivery from post contract award of large multi-desktop user organisation (10,000+), taken the transition of personnel and Services through to running of the live service and recently attaining BSI ISO20000 accreditation.Responsible for the complete Service Delivery function providing 10+ Systems, 200+ Applications, worldwide.

Working in a fast paced, high pressure environment for Rolls-Royce Global Aerospace (civil and defense), Marine, Energy & Nuclear businesses units, managing Executive Escalations that have fallen out of normal support structures.- Co-ordinate Eco-system Partners (Capgemini ,HP, BT, Computacenter and Shiftpoint) globally to work together to resolve issues.- Using ITIL V3 methodologies to either create or identify improvements to existing processes and working practices to avoid future… Show more Working in a fast paced, high pressure environment for Rolls-Royce Global Aerospace (civil and defense), Marine, Energy & Nuclear businesses units, managing Executive Escalations that have fallen out of normal support structures.- Co-ordinate Eco-system Partners (Capgemini ,HP, BT, Computacenter and Shiftpoint) globally to work together to resolve issues.- Using ITIL V3 methodologies to either create or identify improvements to existing processes and working practices to avoid future repetition of issues.- Act as the focal point for the review and acceptance of escalations from the respective Business management representatives before agreeing priorities and managing the team’s workload. Show less

DSC specialises in COSH training and Risk assessments for handling and storage of Dangerous Substances over all sectors, including government and public clients such as GCHQ and regional Fire Brigades. Reporting directly to the CTO the role was to review and devise a new web services strategy for the company to bring improved access to data and internal resources using iCloud technologies while maintaining security for both internal and mobile workforce.

Keith was contracted (ending March 2013) for his wide experience of pressurised environments for Critical Systems. His role was to review the current Incident Management structure & Supplier interfaces (Fujitsu, ATOS, HP, IBM) and to introduce a series of measures in order to return the department’s function back to its primary role of assurance and governance of Major and High Priority Incidents across the UKBA & Border Force Services.

Keith’s main responsibilities were the creation and management of a self-contained Service Delivery & Technical Capability Unit covering all ITIL disciplines.

reporting to Head of Service Delivery) Fujitsu (MoJ OCJR (Office for Criminal Justice & Reform), LondonOCJR provides the Electronic Data Exchange to all Justice areas, from solicitors to the Police & Prison services for a portfolio of applications.Keith's principal role was to manager the Service Delivery Portfolio team who are responsible for ensuring the smooth running of day to day service operations. This resulted in 100% KPI delivery conformance over a 12 month period.… Show more reporting to Head of Service Delivery) Fujitsu (MoJ OCJR (Office for Criminal Justice & Reform), LondonOCJR provides the Electronic Data Exchange to all Justice areas, from solicitors to the Police & Prison services for a portfolio of applications.Keith's principal role was to manager the Service Delivery Portfolio team who are responsible for ensuring the smooth running of day to day service operations. This resulted in 100% KPI delivery conformance over a 12 month period. He attributes this success to the great team working effort & the building of close relationships with the customer to understanding their needs & business.May 2006 - Jan 2008 Head of Incident & Problem Management, SDM2 (reporting to Head of Service Delivery) Fujitsu (HMRC Aspire Contract), TelfordThe HMRC's Aspire (Acquiring Strategic Partners for the Inland Revenue) procurement was about finding a technology & business partner to work in transforming the delivery of its services. Worth at least £3 billion (€4.3 billion), the contract (10 years) is the biggest in IT history.Keith's role was the service delivery of Incident & Problem Management & Change Management across the Aspire Business Unit to ensure that all services are delivered within KPI's, reducing the risk to revenue via service credits. Successfully created specialist team to manage all Fujitsu based priority 1 & 2 incidents & represent Operations on all Major Incidents within Aspire. Since creation, the team’s involvement had contributed to the lowest 9 months of service credit attributions since the commencement of the Aspire contract.The development of the Incident Management Function assisted to improve & cement the Fujitsu/Capgemini relationship with HMRC which was of vital importance to the success of the contract. Show less

(reporting to MD) Consultancy through own company (Remedease Ltd) Digitalbrain is the UK's largest online education service provider delivering to over 2,500 schools representing over 3 million students, with their largest customer as London Grid for Learning (LGfL).As Implementation Mananger the role included the review and re-engineering of all support processes and procedures.

Trilogy Networks, Birmingham Trilogy were the first telecommunications company to provide a truly voice & data broadband service, with four telephony lines & up to 2.3Mbps of data bandwidth over a single copper pair.

Dialnet, Birmingham Dialnet are the Internet division of telecommunications company REDSTONE PLC supplying services to the public sector & education. Their largest customer NINE (Northern Ireland Network for Education), 1200 schools.

The Web Factory was one of the leading ISP & System Integrators to the SME market place, with an impressive client base including such companies as NORWEB, JCB, Sony, BSI, & Zeneca

Were Europe's largest execution only Stockbroker.