Keith Cornell Email & Phone Number

Avon, In, Us

Bangalore, Karnataka, In

Bangalore, Karnataka, In

• Lead 20/7 corporate IT support team, supporting users in 81 countries• Provide technical assistance for Environmental Health & Safety Applications through corporate ITSM system• Facilitate application development projects and testing efforts with vendors as product owner• Aggregate and analyze IT support and application KPIs, presenting findings and actionable recommendations to business stakeholders• Host weekly IT support team meetings, monthly vendor touchpoint meetings, and monthly Company relations meetings with Client• Coordinate OAM migrations and quarterly CR-PR tracking and resolution• Maintain EHS IT SharePoint, application documentation, and FAQs

Bangalore, Karnataka, In

• Managed source control in Visual Studio Team Services for development team• Automated repeatable tasks and report generation for VSTS using custom PowerShell scripts• Migrated all project resources from one VSTS instance to another maintaining history and all NuGet packages through PowerShell scripting• Assisted DevOps Lead with continuous integration and continuous delivery pipeline, creating build and release definitions for new projects and automating deployments to Azure• Completed Full-Stack development training program covering back-end tiers with C#, databases using Microsoft SQL Server, persistence tier using ADO.Net and Entity Framework, presentation tier using HTML5, CSS3, boot strap, and ASP.NET MVC, and RESTful web services using ASP.NET Web API

Baltimore, Md, Us

• Mentored middle-school and high-school students in beginner-level programming, web development, and STEM career exploration • Analyzed company software systems, and provided recommendations for optimization and feature improvements • Processed event registration, creation of tournament brackets, and overall facilitation of events using WordPress

Indianapolis, In, Us

• Plan, research, develop, deploy, and document various technology systems and solutions to improve network and system infrastructure• Provide weekly status reports and budget requests for ongoing projects• Administer the organization's computer workstations, servers, and virtual machines• Create and deploy seasonal images for the computer labs• Provide technical support for professors and students utilizing the lab workstations and network

Richfield, Minnesota, Us

• Provided troubleshooting, technical support, and computing solutions for customers• Educated customers on trending technology for personal computing and mobile devices• Trained new employees on sales techniques, troubleshooting processes, and information-gathering to determine customer needs

Avon, In, Us

• Provided technical support and hardware maintenance for the high-school laptops, desktops, and printers• Utilized ticketing system for tracking, escalation, and communication with other student interns and IT staff