Keith Crain Email & Phone Number

Mcdonough, Ga, Us

Mcdonough, Ga, Us

Hoffman Estates, Illinois, United States

-Leads a diverse team of implementation project resources, including Implementation Consultants, Field Engineering, Forms Fulfillment, and Networking, both remotely and onsite, ensuring cohesive execution of client software implementations.-Maintains singular accountability for all aspects of the implementation process, enforcing adherence to project timelines and milestones while holding all project resources accountable for task completion.-Consults with clients to define project scope, business requirements, and technological needs, establishing clear expectations, goals, and deliverables to ensure timely project completion.-Develops and implements effective communication plans, providing frequent progress updates to all stakeholders, including executive leadership, to ensure transparency and alignment.-Manages multiple projects simultaneously, ensuring timely execution and delivery while meeting client expectations.-Implements project monitoring and initiative metrics to track progress, ensuring successful execution, sustainability, and knowledge transfer to all team members and project managers.-Prepares comprehensive reports contributing to operational controls and managed contract backlog to meet revenue goals for assigned geographic territory

Hoffman Estates, Illinois, United States

-Deploys CDK software solutions to clients as an integral member of the installation team, ensuring seamless integration and functionality.-Expertise in Fixed Operations, providing tailored business process design services aimed at enhancing dealership performance and efficiency.Offers technical subject matter expertise to clients, guiding them on system utilization and best practice operational processes.-Provides comprehensive remote support to end-users, offering guidance, training, and verification to ensure proficient utilization of software products.

South Jordan, Utah

-Leeds a team of implementation specialists, providing guidance and support to ensure successful execution of project scopes.-Collaborates with project managers to define project objectives and deliverables, ensuring alignment with client expectations.-Conducts comprehensive training sessions for dealership staff on new software functionalities, resulting in increased efficiency and productivity.-Develops and implements strategies to streamline implementation processes, reducing project timelines and improving client satisfaction.

South Jordan, Utah, United States

-Conducts onsite training sessions at various car dealerships across the country, educating staff on job responsibilities within new software systems.-Works closely with project managers to understand project scopes and deliverables, ensuring seamless execution of implementation plans.-Provides ongoing support to dealership staff post-implementation, addressing any concerns or issues to ensure optimal software utilization.-Provides training and support to clients remotely via phone and web meeting, as well as work on other projects as assigned.

Bachelor Of Arts - Ba, History

Activities and Societies: Kappa Alpha Psi Inc.

Bachelor Of Business Administration (Bba), Economics

Activities and Societies: Kappa Alpha Psi member