Keith D. Sutherland Email & Phone Number

United States

Experienced and established leader, evangelist, speaker, and strong advocate of combining frameworks, standards, methods and movements that enable customers and businesses to generate value and outcomes. In the already strong and growing strategic and collaborative relationship between Service Management Dynamix and TaUB Solutions, enhanced are the following Consulting and Educations services we provide, including:Business Relationship Management (BRM)Service ManagementSimulations (including Governance, BRM, Digital Transformation, & Agile)COBITDevOps / Site reliability EngineeringMaturity Assessments

Passionate consultant helping customers realize success with customized and pragmatic application of multiple process and practice initiatives. Responsible for the development and customer delivery of fully accredited intellectual property associated with multiple frameworks, standards, and methods, including Agile Service Management, DevOps, ITIL, COBIT, PRINCE2 and other related frameworks / methodologies. Through the leveraging of practitioner background, across multiple industries, and understanding customer specific cultural attributes, customers realize value from their investments to date. Also responsible for business development and growth of Service Management Dynamix, now operating in its twelth year. SMDx is a fully licensed and accredited provider towards multiple process related certifications.

Peoria, Illinois, United States

OwlPoint is an information technology advisory that specializes in service management, experience management, and project management consulting. Our recommendations blend experienced know-how and original thinking for deeper insights and the right solution to your IT challenges. We deliver value in a way that others cannot, through our seamless and integrated hands-on execution and deep process management strategies.There continues to be a desperate need in the consulting industry for services that focus on effectiveness and efficiency instead of implementing another 'cool' technology/framework/standard/method. Someone with experience that steps back and asks “How does this solution line up with business needs? Who is going to manage and support the new solution or IT service after it is implemented? What are the true costs of a project?”

Peoria, Illinois Area

In my role at Logicalis, Principal Consultant, Service Management, I am part of a) promoting the practice of Service Management in conjunction with other Logicalis capabilities we bring to the market, b) pre-sales activity and most critical is c) providing Service Management consulting for Logicalis customers. Today, Service Management, or 'managing services' is ever changing - "The change you see today is the lowest amount of change you will see in IT the rest of your life" - as evidenced by IoT, Cloud, and Analytics. Digital Transformation has highlighted the need for Service Management (no matter what we choose to call it) more than previously considered. A service provider (not necessarily just IT) must understand the ever changing aspects of the services they provide, and most all tend to be at different stages in their journey. My passion for service management is grounded, and continually driven, by the pursuit to be better service providers tomorrow than we are today. It's my passion, practical experience, and the knowledge and exposure to multiple frameworks, standards, and methods that have enabled my success to date.

Heartland Lig

Peoria, Illinois Area

South Bend, Indiana Area

Responsible for the (24/7) operation of the Corporate Office Data Center and IT services delivery. Scope of responsibility included Operations/Service Desk administration, LAN/WAN, Mainframe, NT, and UNIX administration. • Planned and executed the relocation of two different Corporate Office Data Centers in October, 1998 to a single new Corporate Office location, including design and layout of hardware infrastructure, coordination of technical and vendor resources, and the management of system availability. • Directed the implementation of hardware infrastructure associated with PeopleSoft ERP solution for Finance and Human Resources. This environment was evolved from single server architecture to a high availability solution, comprised of several enterprise servers in cluster with disk farming solution. • Process improvement responsibility for the implementation of an enterprise backup solution for entire data center. Evolved from multi platform software and hardware backup scenario to a single enterprise solution. • Instrumental in establishing process and software solution to manage Incident Tracking/Reporting, Problem Management and Change Management. Worked directly in the early adoption of ITSM.• Developed hot-site agreement to provide recovery services for Corporate Office Data Center