Keith D. Taylor Email & Phone Number

• Prepared back-end systems for a company merger utilizing Microsoft Intune• Completed Microsoft 365 email migration project• Assisted updating old back up system (Veritas Backup Exec) with Veeam Backup and Replication• Managed the daily onsite and offsite backup infrastructure of the organization’s critical data• Performed monthly network maintenance in a clustered Hyper-V environment• Upgraded physical HPE ProLiant server hardware/software and virtual machines• Maintained SAN (HP) and NAS (Synology) network storage devices• Decommissioned old server equipment (complete wipe of data)• Managed VPN accounts through FortiGate firewall• Deployed and configured Avaya IP phones working with the IP Office Manager application• Efficiently collaborated with team to complete a state IT audit on time• Updated detailed network infrastructure diagrams working with Microsoft Visio• Setup new user accounts and permissions in AD using PowerShell scripting as well as automating IT related tasks• Provided helpdesk support to staff onsite and remotely working with the Zoho ticketing system• Conducted IT Orientation and onboarding/offboarding for staff• Documented employee IT equipment in the document management system, DocuWare• Presented IT training to the organization during Microsoft Teams meetings

• Assisted with helpdesk tickets for both onsite and remote end users• Conducted IT Orientation and onboarding for new employees• Setup and configured a Windows Deployment Services (WDS) server • Setup and configured a new on prem print server• Managed laptop endpoint deployments• Setup new user accounts and permissions in AD and ERP databases• Managed and created projects/tasks in Wrike (project management tool)• Utilized Veeam backup server• Worked with IBM MaaS 360 (MDM) for tablet management• Microsoft Office 365 Admin Center/Entra ID cloud support• Provided onsite network support• Performed quarterly server maintenance in vSphere (updates)• New user setup with the Cisco AnyConnect VPN client and resolved connection issues

East Chicago, Indiana, Us

• Provided Level I/II help desk support and managed tickets through the Easy Vista system• Managed a Windows 10 upgrade project for property• Created software images for business departments utilizing Symantec Ghost during the Windows 10 upgrade project• Repaired issues with Windows OS, fintech software and pin-pad hardware devices, marketing/promotional kiosks, Oracle MICROS POS Systems, Zebra thermal printers, embossers (etc.)• Resolved domain post-migration issues• Utilized Windows Server to manage Active Directory administration of users and security groups; pushed out group policy• Accessed gaming servers and print server through VMware vSphere Web Client• Installed and configured network printers• Utilized remote desktop tools such as Dameware and RDP• Setup end users’ mailboxes in Microsoft Exchange and provided Microsoft 365 support• Resolved connectivity and logon issues with Salesforce• Worked with asset management software such as Asset Tiger• Setup hardware/AV equipment for gaming operations and marketing team events• Supported personnel with facility moves

Indianapolis, In, Us

• Provided Level I help desk support for 350+ employees as well as student body maintaining professional customer service• Resolved 50+ help desk tickets per week using the Request Tracker ticketing system• Assisted in upgrading 100% of employees to Windows 10 meeting expectations before deadline• Managed over 1000 devices on local network including 20 computer labs utilizing SCCM; installed and imaged an iMac lab utilizing a JAMF server• Repaired issues in both PC/Mac environments, copiers, 3D printers, projectors, (etc.)• Utilized Windows Server 2016 to manage Active Directory administration of users and security groups; pushed out group policy• Worked with PowerShell, VB scripts and batch files to automate tasks• Provided Microsoft 365 support• Created DHCP reservations for network printers and projectors• Configured IP Phones (Polycom)• Installed and setup Cisco AnyConnect Secure Mobility Client (VPN)• Worked with Lansweeper as an asset management tool• Physically tagged assets and saved asset tag numbers in the BIOS• Decommissioned network equipment/assets• Provided application support for Adobe Creative Cloud and Acrobat Reader DC Pro • Worked with Google G Suite productivity apps daily• Performed weekly AV equipment setups in conference rooms and auditorium• Supported personnel with facility moves

• Researched and collected property tax data by utilizing online databases such as county websites, company websites, and the Indiana Department of Local Government Finance (DLGF) • Analyzed property record card data to evaluate upward trending in assessed values of various classes of commercial property• Worked with Excel daily to extract and organize B2B sales data for Account Manager• Research provided an increase in sales volume of $1.0M+

Arlington, Virginia, Us

• Integrated and repaired signal systems and networks to provide unit wide communications throughout field and garrison training • Successfully managed and trained multiple teams in support of communications for unit • Planned projects and tasks for military operations• Managed Communications Security (COMSEC) of highly sensitive equipment while in field and garrison• Earned a Certificate of Achievement while providing 100% radio support with no down time throughout training and safety of team

Master Of Business Administration - Mba, Applied Management

Bachelor'S Degree, Liberal Arts And Sciences, General Studies And Humanities