Keith Dailey Email & Phone Number

Atlanta, Georgia, United States

• Manage over 14 unique software product lines’ recurring revenue and renewals encompassing 1,000+ clients.
• Facilitate negotiations and customizations of all annual maintenance renewals for ERP and CRM software.
• Utilize Salesforce for data validation, re-processing, and clean-up post data migration.
• Collaborate across multiple departments for resolution on a multitude of issues including billing, data, and support.
• Responsible for creation, ownership, and follow-through of all renewals for recurring revenue in excess of 40 million/yr.
• Provide a top-tier customer experience throughout entirety of client’s journey with Aptean.

Atlanta, GA

• Resolved complex customer complaints/escalations regarding online auctions, property listings, & user account maintenance through counsel, research, and review.
• Implemented IDology-verification feature and assist users in understanding and passing this security measure.
• Managed all social media interactions with clients and consumers via Facebook, Twitter, online forums, etc.
• Communicated new policies to users pertaining to Harmful/Fraudulent Users and Account Suspension policy.
• Collaborated with Product Team, Asset Management, and Customer Support in developing and implementing new and efficient processes for Hubzu to enhance the user experience.
• Worked cohesively with Sellers, Document Processors, and Closing to ensure flawless buyer purchases.

Atlanta, GA

• Recruited Orthopedic Surgeons and other physicians for placement with contracted medical institutions.
• Consulted with medical institutions and recommended marketing programs to achieve their recruiting needs.
• Formulated recruited budgets and negotiated sign-off by clients for as much as $25,000.
• Requested curriculum vitae on physicians to evaluate qualifications and determine appropriate placement source.
• Interacted directly with clients via telephone and through on-site profiling regarding services.
• Initiated comprehensive screening of physicians including thorough check of professional education, certifications, and experience.

Atlanta, GA

Assisted borrowers in attaining mortgage quotes and Good Faith Estimates for new mortgages.Walked customers through company website to lock in rates on mortgages.Processed necessary documents needed for underwriting.Promoted to Loan Officer within first month.Structured mortgages for qualified clients.

Atlanta, GA

Made 200+ calls a day to prospects for mortgage refinancing. Established rapport with borrowers for long term relationships. Documented information on prospective clients for loan consideration. Enrolled and completed the Management Training Program (MTP). Promoted to SMP (Senior Marketing Professional) within five months. Promoted to Sales Manager (TL).

Handled and managed all closed account surveys submitted by members. Organized members' account information into manageable excel spreadsheets.Managed all marketing invoices in accounts payable.

Transported bulk packages of freight to and from truck according to destination. Work done through manual labor and forklift.

Served customers, cleaned store, re-stocked supplies, etc.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Education record