Keith Darnell Email & Phone Number

Charlotte, Nc, Us

Trained and mentored the Lower Environment team (LEM) to enhance server stability across 8 applications, implementing proactive risk mitigation strategies. Achieved an 80% success rate in remediating 109 End of Life (EOL) products and Global Information Security(GIS) vulnerabilities.Led the LEM team in effectively resolving 910 RISE tickets and addressing 120 Trident issues in 2023, utilizing a strategic blend of Waterfall and Agile methodologies. Leveraged Horizon Jira to optimize workflows and enhance productivity.Acted as a Technology Risk Manager, overseeing the remediation of 11,084 GIS vulnerabilities and coordinating 52 Log4J fixes. Managed 20 Application Development Security Frameworks (ADSFs), resulting in a 75% increase in GIS remediation efficiency compared to the previous year.Maintained a flawless track record in Application Management (AIT) across 8 applications, earning a 100% satisfaction rating from the Infrastructure Risk Management Program, the governing body for global information security within the bank.

Charlotte, Nc, Us

AVP- Technology Feature Lead at Bank of America, managing projects from development to production environments and achieving project milestones with cross-functional teams. Streamlined Non-Permitted Technologies remediation process, managed application access reviews, facilitated NPT, and closed Production Known Errors for the CFARRI application. Successfully managed a portfolio of 7 major software and hardware upgrades and tracked JIRA stories for 8 AITs, contributing to the delivery of up to 1500 stories and over 130 releases.

Charlotte, Nc, Us

Serving as the Lead on the Reg Reporter (RR) Vermeg Update Initiative. Modernizing the legacy RR Vermeg software to improve software performance and guarantee vendor support until servers are decommissioned. In this project, I assure vigilant planning and excellent execution as the RR team integrates data connection through databases (CFARRI and Axiom). I guarantee no possible data losses and performance issues as data flows from legacy Reg Reporter to Axiom. Coordinate with the GFRR infrastructure team to track upgrades of the Reg Reporter Vermeg SQL servers, increase in database capacity, and the integration of Autosys. Tracked the Database Architects (DBA) and RR development teams progress as they performed a capacity assessment to determine databases memory requirements. Allow the Reg Reporter Vermeg database to update the latest software version. These upgrades are intended to boost the Reg Reporter Vermeg databases performance; while future proofing RR databases until decommissioned. Conducted user acceptance testing to ensure that Reg reporter Vermeg system satisfied the needs of the CRR business clients as specified in the functional requirements. Led end to end business validation testing on several database environments. Coordinate with Scrum Masters and Technical Program Managers to collect stakeholder UAT testing sign-offs to meet project deadlines.

San Francisco, California, Us

Under Wells Fargo, Corporate and Investment Banking, I served as the lead on the Commercial Real Estate (CRE) team to address a regulatory issue to map 300+ business processes to the iGrafx record system. Working for different clients has shaped me into this competent, multifaceted professional who can drive both efficiency and productivity for various project and overall organizational goalsAligning service catalogs capabilities that support Recovery and Resolution Planning, Business Continuity, and risk management and ensuring processes are mapped adequately for each business line by verifying each process description were my primary task. I always ensured that all procedures are approved before the deadline by all Business Partners, Risk Managers, and International Managers.Part of my responsibilities was to facilitate the submission and tracking of Change Requests while escalating potential risk/issues involving CRE processes. Also, I have conducted an alternative analysis of 5 potential archival storage solutions and selected the best solution for WBPM based on the use case and project budget.

San Francisco, California, Us

As a Wholesale Portfolio Delivery, Business Process Management Project Manager, I served as Lead Pre-Sprint Coordinator with the Corporate and Investment Banking and Commercial Banking line of businesses team, ensuring sprint teams were provided access and adequately trained to operate the iGrafx system, which increased productivity by 85%.My responsibilities include collecting data and metrics around project progress and status reports for stakeholders and steering committee meetings to provide business support. In my capacity, I managed the remediation of an Enterprise Shared Risk Platform (SHRP) initiative that affected the Wholesale Business Process Management (WBPM) collaboration SharePoint repository, which presented a significant loss risk and reduced productivity. I also established a 4-phase process that scrubs, restructure, extract, and transfer WBPM documents into the Document Management Service (DMS) repository. Furthermore, I conducted alternative analysis of 5 potential archival storage solutions and selected the best solution for WBPM based on the use case and project budget.

Charlotte, Nc, Us

As a Broker-Dealer Monitoring Scrum Master, I served as lead Scrum Master of the Broker Deal Monitoring sprint team to complete its first major release, where I led in the transition from Waterfall to SAFe Agile for the Broker-Dealer Monitoring project team.In this role, I trained ten team members for their specific SAFe Agile role and adopted all meetings to reflect the agile structure, applying Agile's core principles and values throughout the transition period. In addition, I utilized Jira boards to track and maintained sprint teams' epics, capabilities, stories, and features per the team Program Increment (PI) objectives. Moreover, I guaranteed engaged Broker Deal Monitoring Sprint teams in daily calls, retrospective meetings, PI planning, and other agile-specific meetings while monitoring all sprint team impediments to ensure that all issues were resolved.Working for a $1.55M project at Bank of America, Global Financial Crimes Compliance, I managed over 6 SharePoint and Discovery sites to support over 3000 users for the Risk Finance Technology and Project Management Office organizations that were outdated as previous enhancements became obsolete. In this role, I supported project releases of the Operational Loss teams' task by providing project deliverables and evidence for more than 20 integrated projects, utilizing documents following the Enterprise Control Governance (ECG) Tool.I also worked with the Global Information Security (GIS) team to calculate release risk scores and acquire approvals and monitored the completion of the Permit to Build (PTB) and Permit to Operate (PTO) requirements to mitigate delays and secure approval from the Front-Line Unit (FLU) owner.

San Francisco, California, Us

As a Retirement Technology Intern, I helped the Senior Project Manager with a project that allowed their team to draw optimized floor plans for Retirement Technology SQL Datacenters. I also introduced the Gamification concept to senior management that provided entertaining and easily consumable training by requiring project managers to submit a short and fun game. After conducting research to identify alternative solutions, I recommended and presented a resolution to resolve an issue for the Retirement Technology team where Project Managers repeatedly failed to complete enterprise training material before the assigned deadline. In addition, I created server layouts that optimized the allotted server space to save cost, support engineers' future maintenance, and allowed engineers to traverse Datacenters effortlessly. In addition, I led daily meetings, which included writing meeting notes and maintaining the DIRT tracker to track project progression. I also kept the project budget by calculating project estimates to actuals and rectifying unexpected expenses and supported the creation of weekly meetings and stakeholder presentations

Atlanta, Ga, Us

At Randstad Technologies US, my task was to transfer, maintain, and update contract information from sPro to Bullhorn business databases to allow for easy access of documents to contract recruiters. I provided individualized troubleshooting to employees Microsoft account and ensured high quality and accuracy of deliverables. Also, I edited and revised candidate’s resumes to strengthen their hiring potential.

Charlotte, North Carolina, Us

Diagnosing and repairing hardware and software issues in laptops and desktops were my primary responsibilities as a Computer Technician. This includes removing malware and other forms of malicious software from computers. I also supported users and provided tutorials on the use of multiple software applications and backing and restoring customer data.