17 years’ experience managing people in various settings, including large operational divisions, teams of highly skilled specialists, project and technology resources, entire departments with cross functional responsibilities and outsourced offshore functions (BPO in India and Professional Services in Canada). Passionate about developing, coaching, and mentoring team members and creating opportunities for growth and career progression. Innovative problem solver who uses strong business acumen to craft ‘out of the box’ solutions for complex scenarios. Able to work in partnership with stakeholders and influence outcomes. Proven results in multiple roles and industries including operational process enhancement and product development, project management, insurance underwriting risk and third-party governance.