Keith Deboard Email & Phone Number

Hilliard, Ohio

• Developed and leveraged SQL queries in daily trending tool, Data Warehouse and Big Query to identify and attempt to resolve shifts in cyclical trending to ensure accurate billing/charging and maintain data integrity.
• Developed process to use information from eNodeB cell sites to identify customers impacted by Natural Disasters based on the location of their usage.
• Identified post-migration issue with multiple credits applied to over 6000 mobile numbers during activation process resulting in extra money being applied to customer's balance in addition to any balance being.
• Extensive Knowledge and understanding of Prepaid Billing and Ordering Systems Visible (Matrixx/Velocity/Salesforce).
• Collaborated with several teams outside of Revenue Assurance on Prepaid high data abuse issue. Initially disconnecting almost 11,500 fraudulent accounts per month. Worked with our internal developers to create.

Columbus Mccoy Center

-Performed data analysis and highlighted business/technology issues, trends, and application performance that impacted service and operational results within Application Operate division of Corporate Technology and Risk-Created, modified, and maintained existing MS Excel worksheets and PowerPoint presentations. Ensured regular updates to report templates.

Dublin, Ohio

Business Analyst (2006 – 2015)- Serve as key team member on the Incident Management Team. Use statistical data model to help identify potential electronic billing file problems.- Use SAS JMP software to establish and maintain metrics to monitor shifts from the process mean to identify out of control events for cyclical billing data.- Use Sterling File.