Keith Dent Email & Phone Number

● Responsible for running and optimisation of the device repair functions● Reporting monthly figures into the wider business● Alignment of global procedures, processes and KPIs● Driving projects to enhance reliability, in-house and in-field repair● Oversee and optimise the consumable testing processes

Newbury, Berkshire, United Kingdom

● Responsible for operational and strategic planning, P&L, quality, environment, health and safety and analysis and insight into monthly figures to the global business.● Day to day management of the team including development, training, mentoring and performance management.● Build and maintain strong relationships with customers and the escalation point for internal and external issues relating to technical services.● Ensure compliance with quality, regulatory and customer requirements and work closely with key stakeholders such as Sales, Marketing, Quality Assurance and Finance● Proactively seek opportunities to grow sales through service contracts and ad hoc work and ensure on-target revenue delivery.

● Managed a team of field-based Engineers● Responsible for the delivery of on target KPIs, P&L, compliance to quality systems, recruitment, stock control, development of new business opportunities and reporting results into the wider business.