Keith M. Dickstein Email & Phone Number

Cherry Hill, Nj

Philadelphia, Pa & Las Vegas, Nv

♦Managed over 25 Collections Managers, a staff of 4 IT personnel, 2 Sales people, and a Power-Dialer Team ♦ Created business strategies and aligned processes to support strategic plans♦Partnered with CFO to align strategy, detect trends, create accurate projections and monitor expenses; continuously tracking and adjusting goals and developing more effective analytics♦Client Relationship Management and Client acquisition ♦Attend Tradeshows, accompany sales team when presenting to clients and prospects♦Drive process improvements through setting targets for key metrics and implementing more efficient tools and processes ♦Managed layoffs and Restructuring during downturn and quickly accomplished a successful turnaround ✔Rated top performer for biggest clients, Citibank, Chase, Capital One, GE✔Grew business revenue to 50 M; 500 employees (F/T & P/T) ✔Over 8.5 M EBITA 4 years running

♦Oversaw hiring, training, appraising and managing all levels of personnel in all centers♦Created performance metrics and assessment tools to support effective resource management♦Operated satellite office in Las Vegas; opening with a team of 15 and growing to 150 employees♦Vendor management♦Worked closely with division managers on custom reports for each department✔ Employed a MBWA style (Managing by walking around) to achieve high employee satisfaction and some of the industry’s lowest turnover ✔ Created an onboarding training program and set up a system to create a pool, onboarding Training