Keith Dobbs

Keith Dobbs Email and Phone Number

Human Resources Generalist @ WellLink
North Olmsted, OH, US
Keith Dobbs's Location
Westlake, Ohio, United States, United States
Keith Dobbs's Contact Details

Keith Dobbs work email

Keith Dobbs personal email

n/a
About Keith Dobbs

Keith Dobbs is a Human Resources Generalist at WellLink. He possess expertise in multi line phone, microsoft office, management, collaborative problem solving, coaching and 10 more skills. Colleagues describe him as "I had the pleasure of working with Keith prior to the Time Warner / Spectrum merger. His energizing personality is what made him stand out in a crowd. Keith cares about his direct reports, which is one of the main reasons he is such an outstanding coach. He absorbs and processes information very quickly and would be a welcome addition to any organization that values agent development. The future is bright for Mr. Dobbs."

Keith Dobbs's Current Company Details
WellLink

Welllink

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Human Resources Generalist
North Olmsted, OH, US
Website:
welllinkcommunity.com
Employees:
108
Keith Dobbs Work Experience Details
  • Welllink
    Human Resources Generalist
    Welllink
    North Olmsted, Oh, Us
    View
  • The Center For Health Affairs
    Human Resources Generalist
    The Center For Health Affairs Jun 2024 - Present
    View
  • Mri Software
    Manager
    Mri Software May 2021 - Jul 2024
    Solon, Ohio, United States
    View
  • Amerigas
    Customer Experience Supervisor
    Amerigas Jan 2021 - May 2021
    Westlake, Ohio, United States
    View
  • Heartland
    Payroll Supervisor
    Heartland Sep 2019 - Jan 2021
    Berea, Ohio, United States
    View
  • Spectrum
    Supervisor
    Spectrum May 2016 - May 2019
    Garfield Heights, Ohio, United States
    • Directly managing a team of twelve to twenty agents to exceed call center goals as set forth by the company• Watching for behavioral trends that are affecting the agents performance and coach to the use of best business practice • Verifying quality assurance on agent calls • Leading team huddles to inform the agents of policy and process changes • Assisting with escalated issues regarding customers • Issue disciplinary actions when necessary • Interview candidates for call center openings• Ensuring accurate time keeping for payroll purposes
    View
  • Spectrum
    Customer Service Lead
    Spectrum May 2015 - May 2016
    Garfield Hts
    • Supported call center agents with any questions they may have about accounts and improving their knowledge in regards to all tools• Provided coaching to agents for their growth and areas of opportunity • Handled escalated calls to resolve customer issues and retain them• Worked with call center management to find trends to improve call center metrics• Offered support desk assistance to customers who sent letters or emails to the company
    View
  • Spectrum
    Customer Service Representative
    Spectrum Feb 2014 - May 2015
    • Received inbound calls in a fast paced environment while meeting numbers such as sales goals, FCR, and productivity• Answered a plethora of questions ranging from billing topics to trouble shooting• High level focus on up selling, and educating customers on new innovative products• Handled complex billing inquiries, sometimes having to break down the billing process to terms of day to day charges, credits, one time fees etc.• Navigated through many different computer applications simultaneously, while tending to customer needs and providing the best experience possible
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Keith Dobbs Skills

Multi Line Phone Microsoft Office Management Collaborative Problem Solving Coaching Contact Centers Communication Problem Solving Continuous Improvement Customer Service People Management Payroll Retail Sales Internal Audit

Keith Dobbs Education Details

Frequently Asked Questions about Keith Dobbs

What company does Keith Dobbs work for?

Keith Dobbs works for Welllink

What is Keith Dobbs's role at the current company?

Keith Dobbs's current role is Human Resources Generalist.

What is Keith Dobbs's email address?

Keith Dobbs's email address is ke****@****are.com

What schools did Keith Dobbs attend?

Keith Dobbs attended Columbia Southern University, Columbia Southern University, Ginn Academy.

What skills is Keith Dobbs known for?

Keith Dobbs has skills like Multi Line Phone, Microsoft Office, Management, Collaborative Problem Solving, Coaching, Contact Centers, Communication, Problem Solving, Continuous Improvement, Customer Service, People Management, Payroll.

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