Head Of Strategic Optimisation
Current
Jul 2022 - Present
AeroLeads people directory · profile
Keith Doherty Email & Phone Number
Head of Strategic Optimisation
at
HSBC
1 work email found
@hsbc.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Strategic Optimisation
Location
Glasgow, Scotland, United Kingdom
Company size
Who is Keith Doherty? Overview
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Quick answer
Keith Doherty is listed as Head of Strategic Optimisation at HSBC, a company with 192615 employees, based in Glasgow, Scotland, United Kingdom. AeroLeads shows a work email signal at hsbc.com and a matched LinkedIn profile for Keith Doherty.
Keith Doherty previously worked as Head of Government Schemes at Hsbc and Business Improvement Director at Hsbc Commercial Banking. Keith Doherty holds Agile Project Management, Certified At Both Foundation And Practitioner Level from Apmg.
Company email context
Email format at HSBC
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{first_initial}{last}@hsbc.com
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Profile bio
About Keith Doherty
Business transformation through successful planning, collaboration, motivation and change delivery. Focuses on continued and sustainable improvement to ensure transformation drives business growth, customer satisfaction and colleague engagement. Key skills include:*Project & Change Management – Prince2 and Agile certified coupled with over 14 years experience*Leadership – Experienced leader of multi-site contact centres spanning 300+ colleagues*Process Improvement – continuous understanding of CE, CX and UX to drive improvement *Communication – Strong ability to decipher complexity into meaningful insight for others *Stakeholder Engagement – Across multi functions in a large organisation including 3rd party suppliers*Commercial & Resource Planning – Optimising operations to deliver financial benefits and business growthSpecialities Include:*Transformation of contact centres both telephony and digital*Contact centre set up including 3rd party selection and due diligence*Digital integration through optimised colleague blending strategy*Change management for all changes including OFCOM, Financial Conduct Authority and OFGEM Regulation changes
Listed skills include Change Management, Mi Development, Resource Management, Microsoft Office, and 32 others.
Current workplace
Keith Doherty's current company
Company context helps verify the profile and gives searchers a useful next step.
Hsbc
16 roles
Keith Doherty work experience
A career timeline built from the work history available for this profile.
Head Of Government Schemes
Jan 2021 - Jul 2022
Business Improvement Director
Setting, planning and delivering the transformation strategy for the customer service area of Digital Onboarding and Telephone Business Banking.
Jun 2018 - Jan 2021
Change Design And Implimentation Consultant
Providing strategy insight, direction and opportunities to grow the Digital Operations channel to service current customers and be ready for the customers of the future. Leading on several integrations of technologies including a migration of telephony platform.
Jul 2017 - Jun 2018
Resource Planning Consultant
Understanding the business and its challenges to resource and capacity planning, leading to recommendations and execution of initiatives to improve service levels and drive efficiency
May 2017 - Jun 2017
Change And Resource Manager
A leadership role that encompasses two key areas. Leading a department to deliver a significant program of change and managing the call performance for 20+ campaigns across multi-sites and 1000 FTE. Responsible for Ofcom regulation adherence across several sites using different call management systems.
Jan 2014 - Apr 2017
Contact Centre Manager
Inspiring 300 sales and marketing managers and agents across multiple contact centres to deliver compliant growth across both energy and insurance accounts. Accountable for Safety, People, Sales Targets, Engagement, CSAT, NPS, Budget and Reward.
Oct 2012 - Jan 2014
Change Programme And Dialler Manager
Encompassing c.1000 FTE within the sales directorate of British Gas, the role is to develop and manage a sustainable program of change. Delivering initiatives to improve existing key performance measures both at an operational and strategic level across the Sales channels. Responsible for the management and regulation adherence of the Outbound Dialler.
Feb 2011 - Oct 2012
Business Analyst
Working within the sales directorate of British Gas, the role was to support and drive business change by researching, analysing and delivering new technologies/strategies that provided incremental growth. Created an innovative sales journey which delivered 50k sales per annum.
Oct 2008 - Jan 2011
Resource & Mi Manager
Managing the forecasts, staff utilisation, occupancy to ensure targets are met. Managing teams including dialler, support, quality, compliance and training departments.
Oct 2006 - Oct 2008
Senior Resource Analyst
Leading a small team my responsibilities included resource planning, intraday monitoring, shift planning and maintenance along with workflow management for several departments to ensure all SLAs were met.
Oct 2005 - Oct 2006
Project Analyst
Resource and logistics lead for planning, communicating and delivering a 1000 FTE site move. Responsible for agreeing people locations, system locations and managing the phased transition to ensure minimal disruption to our customers and business.
Mar 2005 - Oct 2005
Resource And Mi Analyst
Call driving, exception management using wfm tools, workflow management and creating MI for the site.
Jun 2001 - Mar 2005
Customer Meter Management Advisor
Liaison between energy suppliers and energy distributors to resolve complex supply mismatches
Jun 1999 - May 2001
Floor Supervisor
Dale Paper And Card Company
Managing customer orders from receipt to delivery
Apr 1997 - Apr 1999
Sales And Marketing Assistant
Guinness Brewery
Assisting nationwide market research and distribution.
Sep 1995 - Mar 1997
Team & coworkers
Colleagues at HSBC
Other employees you can reach at hsbc.com. View company contacts for 192615 employees →
LR
Luciana Rachel
Colleague at Hsbc
Jakarta, Jakarta, Indonesia, Indonesia
View →
MH
Manohar H K
Colleague at Hsbc
Bengaluru, Karnataka, India, India
View →
NS
Nems Saceda
Colleague at Hsbc
Singapore, Singapore, Singapore
View →
EM
Erika Montserrat Mota Quintanar
Colleague at Hsbc
Mexico City Metropolitan Area, Mexico
View →
BB
Bernardita Bolla
Colleague at Hsbc
Argentina, Argentina
View →
SM
Silvia Mui
Colleague at Hsbc
Township Of Mahwah, New Jersey, United States, United States
View →
AS
Angela Solomon
Colleague at Hsbc
Hyderabad, Telangana, India, India
View →
AS
Alia Shariff
Colleague at Hsbc
Bengaluru, Karnataka, India, India
View →
SP
Sheena Pawar
Colleague at Hsbc
Pune, Maharashtra, India, India
View →
AA
Akram Assan
Colleague at Hsbc
Colombo District, Western Province, Sri Lanka, Sri Lanka
View →
Luciana Rachel
Colleague at Hsbc
Jakarta, Jakarta, Indonesia, Indonesia
View →
MH
Manohar H K
Colleague at Hsbc
Bengaluru, Karnataka, India, India
View →
NS
Nems Saceda
Colleague at Hsbc
Singapore, Singapore, Singapore
View →
EM
Erika Montserrat Mota Quintanar
Colleague at Hsbc
Mexico City Metropolitan Area, Mexico
View →
BB
Bernardita Bolla
Colleague at Hsbc
Argentina, Argentina
View →
SM
Silvia Mui
Colleague at Hsbc
Township Of Mahwah, New Jersey, United States, United States
View →
AS
Angela Solomon
Colleague at Hsbc
Hyderabad, Telangana, India, India
View →
AS
Alia Shariff
Colleague at Hsbc
Bengaluru, Karnataka, India, India
View →
SP
Sheena Pawar
Colleague at Hsbc
Pune, Maharashtra, India, India
View →
AA
Akram Assan
Colleague at Hsbc
Colombo District, Western Province, Sri Lanka, Sri Lanka
View →
2 education records
Keith Doherty education
Agile Project Management, Certified At Both Foundation And Practitioner Level
Apmg
English, Accountancy And Business Studies
St Pauls College
FAQ
Frequently asked questions about Keith Doherty
Quick answers generated from the profile data available on this page.
What company does Keith Doherty work for?
Keith Doherty works for HSBC.
What is Keith Doherty's role at HSBC?
Keith Doherty is listed as Head of Strategic Optimisation at HSBC.
What is Keith Doherty's email address?
AeroLeads has found 1 work email signal at @hsbc.com for Keith Doherty at HSBC.
Where is Keith Doherty based?
Keith Doherty is based in Glasgow, Scotland, United Kingdom while working with HSBC.
What companies has Keith Doherty worked for?
Keith Doherty has worked for Hsbc, Hsbc Commercial Banking, British Gas, Dale Paper And Card Company, and Guinness Brewery.
Who are Keith Doherty's colleagues at HSBC?
Keith Doherty's colleagues at HSBC include Luciana Rachel, Manohar H K, Nems Saceda, Erika Montserrat Mota Quintanar, and Bernardita Bolla.
How can I contact Keith Doherty?
You can use AeroLeads to view verified contact signals for Keith Doherty at HSBC, including work email, phone, and LinkedIn data when available.
What schools did Keith Doherty attend?
Keith Doherty holds Agile Project Management, Certified At Both Foundation And Practitioner Level from Apmg.
What skills is Keith Doherty known for?
Keith Doherty is listed with skills including Change Management, Mi Development, Resource Management, Microsoft Office, Relationship Management, Organization, Stakeholder Management, and Contact Centers.
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