It Systems Engineer – Support Desk
Developed a business case and executive presentation for approval of a tablet based interface for City Council Meetings. Proposal was accepted and followed by implementation via all set up of the new devices including training end users.Research and installation of a network intrusion detection software.Re-imaged PC workstations.Supplied on-site repairs for end users regarding both hardware and software issues.Operated in a spiceworks help desk ticket system.Researched and trained end users on cloud file transfers.Regularly organized the server room.Installed network cable and organized network runs throughout the building.Researched, presented, and installed audio equipment to accommodate the council chambers.Performed regular in-stock supplies and sent order requests to the Systems Admin to replace equipment.Installed updated PC workstation peripherals.Updated different equipment warranty information as well as equipment tracking information