Keith Duffield Email & Phone Number

Chester, United Kingdom

Reported to Senior Operations Manager and responsible for managing a scalable, core team of five proofreaders/copyeditors performing a front-line error-defence role, ensuring printed and electronic communications were regulatory and legally compliant; supporting the bank’s requirement to ensure the enforceability of financial customer agreements.• Developed and implemented new processes to improve operating efficiency and to ensure timeliness and accuracy of workflow, e.g. implemented a procedure to aid proofreaders improve their error-detection rate, thereby reducing unidentified costly errors at the final stages of the process. Unidentified error rate reduced from an average of 0.6% to 0.2% (based on number of jobs worked), mitigating the bank’s exposure to litigation.• Oversaw the user acceptance testing (UAT) and subsequent successful implementation of a proofreading database; delivering tracking, traceability and team-performance statistics for monthly MI reports.• Implemented text-comparison software to review like-for-like documents, releasing resource to improve our service level agreement.• Carried out root-cause analysis of errors, to identify, inform and remediate. • Proven relationship-building skills; established, maintained and enhanced relationships between team and stakeholders.• Active proofreader and copyeditor; ensured content across all channels was legally and regulatory compliant, applying the Financial Conduct Authority Handbook Rules.• ‘Over-the-wall’ clearance, bound by NDA; reviewed highly sensitive and confidential financial business proposals.• Annual business continuity/disaster recovery testing in offsite location.• Regular performance management and development plan reviews for direct reports.

Macclesfield

Account Manager on global electronics company account.• Maintained and developed client relationship.• Coordinated campaigns from an origination, print and exhibition perspective; ensuredon-time delivery of all constituents.• Briefed studio and proofread campaign copy.• Purchased print and exhibition materials.

Macclesfield

Reviewed manuscripts, monographs and support materials for the medical/pharmaceutical industry; adopting the reader’s viewpoint while preserving the author’s intention.• Identified typographical, spelling, grammar and punctuation errors.• Applied consistency to abbreviations.• Reviewed tables, figures and footnotes for continuity.• Edited paragraph structure to improve logic and aid coherence.• Ensured overall style and relevant reference style applied.

Macclesfield

Responsible for effective operation of busy design and artwork studio; Senior Account Manager on pharmaceutical account.• Balanced resource against workloads, held production meetings, monitored on-going job costs, and oversaw proofreading function.• Senior Account Manager on high-volume pharmaceutical account; responsible for client liaison, briefing studio and scheduling workload, issue resolution and adhering to client audit procedures.

Macclesfield

Senior Account Manager on company’s highest-volume account, reporting to MD.• Daily briefings with Head of Marketing; incorporated campaign planning, reporting, issue resolution, resource management.• Liaised with studio, planned print and finishing, removed roadblocks and ensured campaign delivery times were met.• Proofread/copy-edited campaign copy.• Champion for implementation of quality management system, BS5750; worked with independent consultant to ensure successful introduction across all areas of print production, mitigated detrimental effects on BAU through planning and engaging SMEs; and tackled employee resistance through education.