Keith Dunlap Email & Phone Number

Addison, Texas, United States

• Motivate and lead a high-performance team of 8 by attracting, onboarding, recruiting and retaining team members.
• Drive superior claims results by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal / external customers.
• Achieve best practices by reviewing claims and recommending improvements.
• Appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM, etc.

Addison, Texas, United States

• Lead a team of claims specialists by developing and implementing processes to manage performance in order to achieve business objectives and continuously improve.
• Oversee compliance with claims policies, procedures, systems and processes.
• Analyze key themes from a wide range of data sources in order to identify trends and areas for business improvement by providing potential solutions.
• Provide technical guidance and recommendations as a subject matter expert in order to support the resolution of the most complex customer cases.

Addison, Texas, United States