Technical Claims Manager I
Current• Motivate and lead a high-performance team of 8 by attracting, onboarding, recruiting and retaining team members.• Drive superior claims results by providing direction, technical guidance, and tracking and reporting on key metrics.• Achieve customer satisfaction targets by building and maintaining relationships with internal / external customers.• Achieve best practices by reviewing claims and recommending improvements.• Appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM, etc.
Sep 2018 - Present
