A Service Architect undertakes a technical/business consultancy role. This role provides consultancy support in the area of IS/IT Solution Design with particular emphasis on producing solutions and service designs to meet customer business needs whilst enhancing SIS corporate results through improved revenues and/or reduced costs. The role provides subject matter expertise in ITIL service management and is involved in transition and transformation projects as well as bids and Account… Show more A Service Architect undertakes a technical/business consultancy role. This role provides consultancy support in the area of IS/IT Solution Design with particular emphasis on producing solutions and service designs to meet customer business needs whilst enhancing SIS corporate results through improved revenues and/or reduced costs. The role provides subject matter expertise in ITIL service management and is involved in transition and transformation projects as well as bids and Account based solutions.Recent assignments include :- Service Architect on the contract extension of Welsh Government contract (c£100m)- Solution Management for GISB RPW bid in excess of £5m - Service Architect for the Welsh Government Account for incremental business- Transition and transformation of Siemens business units to corporate service delivery model- Interim Service Manager for large Public Sector Account Show less

This role undertakes a service management/technical/business consultancy role. This role provides consultancy support in the area of IS/IT service management and service delivery with particular emphasis on producing solutions to meet customer business needs whilst enhancing SBS corporate results through improved revenues and/or reduced costs. This function is discharged in developing technical strategies for implementation across SBS as a whole and/or by undertaking assignments for individual… Show more This role undertakes a service management/technical/business consultancy role. This role provides consultancy support in the area of IS/IT service management and service delivery with particular emphasis on producing solutions to meet customer business needs whilst enhancing SBS corporate results through improved revenues and/or reduced costs. This function is discharged in developing technical strategies for implementation across SBS as a whole and/or by undertaking assignments for individual accounts, bids and operational teams. Show less

To manage the delivery of IT services in accordance with the requirements of the SLA. To lead and manage a matrix of support teams across the UK, to measure and report service level performance and to produce internal and customer reports. To manage the costs of the support organisation including budgeting and monitoring ongoing costs. To identify, initiate and manage service improvement projects and to negotiate amendments to the service levels required. To advise and consult on all matters… Show more To manage the delivery of IT services in accordance with the requirements of the SLA. To lead and manage a matrix of support teams across the UK, to measure and report service level performance and to produce internal and customer reports. To manage the costs of the support organisation including budgeting and monitoring ongoing costs. To identify, initiate and manage service improvement projects and to negotiate amendments to the service levels required. To advise and consult on all matters relating to service requirements and process for new services, applications and projects. To manage all 3rd party relationships and contracts and to work as part of the Account management team to ensure that customer requirements are always exceeded. Show less

To manage the relationship between SP and a portfolio of business units. To ensure that IT services operate effectively, are fit for purpose and cost effective. To understand the nature and strategic direction of the client’s business and technology plans and to develop and manage the delivery of infrastructure and application services in support of client requirements. To lead a multi-disciplined virtual account team focussed on the needs of the client. To act as the client’s champion within… Show more To manage the relationship between SP and a portfolio of business units. To ensure that IT services operate effectively, are fit for purpose and cost effective. To understand the nature and strategic direction of the client’s business and technology plans and to develop and manage the delivery of infrastructure and application services in support of client requirements. To lead a multi-disciplined virtual account team focussed on the needs of the client. To act as the client’s champion within SP and focal point for all client contact. Show less

To manage and direct the provision of IT services to internal users and external customers that meet agreed service levels. To procure IT services from external suppliers and to manage the relationship with key suppliers. To define and project manage business and infrastructure improvement projects. To provide support and consultancy resources to IT projects throughout the development lifecycle. To plan, develop and implement BCS’ strategy for its infrastructure components and support… Show more To manage and direct the provision of IT services to internal users and external customers that meet agreed service levels. To procure IT services from external suppliers and to manage the relationship with key suppliers. To define and project manage business and infrastructure improvement projects. To provide support and consultancy resources to IT projects throughout the development lifecycle. To plan, develop and implement BCS’ strategy for its infrastructure components and support capabilities.Responsible for day to day operation, support and management of the companies IT infrastructure including team leadership of customer services and technical support staff. Show less