Keith Ward Email & Phone Number

Columbus, Oh, Us

South Sioux City, Ne, Us

Leading great teams of associates and contractors in an Agile environment to migrate legacy applications to cloud-based applications. Primarily focused on data teams and elements (legacy data, data migration, data management, and stat reporting), and integrations.

Tampa, Fl, Us

Led major project initiatives to increase company capabilities, streamline processes, and reduce expenses. Served Agile teams in the capacities of Project Manager and Scrum Master.

Warren, New Jersey, Us

Led $17.5M program to implement a new application and supporting processes for Commercial Underwriting Risk Management business unit. Program benefit improved efficiency and enhanced data integrity throughout the contract lifecycle.

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Responsible for migrating application into corporate Azure environments and establishing processes to bring Business and IT teams into compliance with corporate IT audit procedures.

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Led highly visible and complex projects with budgets ranging from $150k - $2.5M. Projects involved changes to business processes and corresponding applications with outcomes intended to increase efficiency, accuracy, and speed.

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Member of business team responsible for multi-year, $100M+ transformational program to implement new claims system. Also led individual application implementations, from concept to production release, and served as business consultant throughout Claims organization.

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Led multi-year program to implement changes to business workflows and applications with intent to streamline the claims process from the customer perspective. In addition, developed people management skills by leading a team responsible for claims handling, claims training, and reporting.

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Member of IT team that successfully developed and implemented an in-house application designed to replace legacy green-screen data entry screens for Claims Call Centers. Delivered training for this new application in multiple Call Center locations. Led many small projects to enhance capabilities within FNOL and claims handling applications.

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Responsible for day-to-day activities within Call Center environment, including creating schedules and updating call routing processes as necessary. Developed people management skills by leading multiple teams of full-time and part-time associates.

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Developed and delivered company’s first structured training program for Claims Call Centers. Created materials, tests, and compiled information into a repeatable process. Reduced what was a 4-5 week onboarding process for new hires into a two-week training program. Continued working on special projects as needed, such as, supporting the first-of-its-kind EDI process with a glass vendor to automatically transmit customer information.

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Primarily responsible for answering inbound calls from customers and agents who were reporting claims or inquiring about existing claims. Developed communication skills by learning to de-escalate situations involving dissatisfied customers. Assisted with training new hires and working on special projects as needed.