CLEAN STAND UP COMEDIAN

www.KeithEllisComedy.comhttps://www.youtube.com/channel/UC5pbJYUoNr6R80ZpXllAREghttps://www.youtube.com/watch?v=zpXYrcAaE90

Clean Comedian, Actor, Spokes Person

o Dealt with complex customer situations as it related to billing and paymentso Relayed knowledge of products and services offered to a wide customer base o Maintained current knowledge of distribution operations, policies and procedures, including best practices in launch operationso Communicated to distribution staff proper launch procedures, assign launch-related tasks, and motivate staff to complete the launch successfullyo Gathered and analyzed reports related to launch performance, and incorporated this information into best practices for future launch successo Led by example as an effective team player, participating in all aspects of launch operations to ensure a positive outcome

o Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new products. o Assisted in the training of new customer service representatives and associates. o Generated repeat business through successful client follow-up. o Looked upon as team and department go-to person. Promoted to handle all Y! escalated customer calls.

o Responsible for the supervision of a staff of fifteen people within the customer service department. o Responsible for the training of customer service representatives. o Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures. o Improved customer service based on client feedback through the development of new policies and procedures. o Successfully handled all public relations issues. o Other duties as assigned

o Responsible for overseeing the print operations on several IBM 4000 duplex printers, RSI roll and cutter systemso Responsible for printing all commercial and personal insurance fileso Responsible for print center operations, operating IBM Lotus, ESP and JES2 o Other duties as assigned