Keith Faison Email & Phone Number

Miami, Florida, United States

- Helped reduce unloading time by 18%, lifting and storing packages weighing over 75 lbs.- Labeled products and organized stock in the storage room and increased efficiency by 22%- Minimized shipping damage risks by communicating concerns with delivery drivers and vendors.

Miami, Florida, United States

- Ensured high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.- Delivered sales, outstanding customer experience, and operational expectations.- Maintained personal and productivity goals.- Connected with every customer by asking open-ended questions to assess needs.- Learned and shared expertise of products and trends to fit customer’s needs.- Maintained an awareness of all product knowledge and current or upcoming product / trends.- Contributed to a positive and inclusive work environment.

Miami, Florida, United States

- Assisted in meeting the center’s performance metrics as defined by management including 300 outbound calls per day. - Utilized sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. - Was responsible for day-to-day servicing of an ever-growing consumer loan portfolio. - Presented financial solutions, based on customer needs that meet their goals. - Developed new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. - Educated customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. - Deployed marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.