Keith Fernandes Email and Phone Number

• Link and develop strategic relationships with key partners and external bodies.• Responsible for the in-borough programme of professional development for teachers and social workers.• Developing a high-quality training programme. Organising meetings and CPD opportunities for the learning partnership, LBHF and other commissioned clients.• Working with local businesses to develop exciting roles for the next generation.• Event management.• IT change champion supporting our workforce with O365.• Programme lead for The Power of Representation. Embedding Diversity, Equity and Inclusion in Hammersmith and Fulham’s schools’ culture and curriculum • Mentoring / coaching teachers to develop new skills and build resilience in the classroom.• Lead for children's services developing London's first climate education and wellbeing centre.• Chair for the carers network in the Hammersmith and Fulham area. Holding space (monthly) for our workforce and working with our SLT team to be one of the best organisations supporting carers. • Significant negotiation experience, applying different techniques to varying situations.• Problem solving / supporting all areas of the organisation.• Produce detailed annual operational plans for the delivery of professional development, CPD, wellbeing, support for recruitment and retention - highlighting intended outcomes, milestones, timescales and an evaluation process.• Excellent time management, adhering to strict timelines.• Manage robust records of income generation, expenditure, delivery volume and quality to ensure effective financial control.• Strategic lead on Arts via the Local Cultural Education Partnership.

The Lilla Huset Centre is my proudest achievement. Building it from start-up and watching it develop over the years was so rewarding. I set up the organisation on request by the Head of Continuing Professional Development in 2003. I was responsible for acquiring a commerical building in West London providing a space for professionals to deliver high quality training to private and public sector clients. Providing this service then allowed me to see what an impact it had on others, allowing people the opportunity to grow in confidence and move into roles outside of their comfort zone. It also connected me with businesses to use the space to ensure we were commercially viable.• Link and develop strategic relationships with key partners and external bodies.• Responsible for the in-borough programme of professional development.• Direct line management for a team of 13.• Developing a high-quality training programme. Organising meetings and CPD opportunities for the learning partnership, LBHF and other commissioned clients.• Working with local businesses to develop exciting roles for the next generation.• Mentoring / coaching teachers to develop new skills and build resilience in the classroom.• Produce detailed annual operational plans for the delivery of professional development, CPD, wellbeing, support for recruitment and retention - highlighting intended outcomes, milestones, timescales and an evaluation process.• Manage robust records of income generation, expenditure, delivery volume and quality to ensure effective financial control.• Strategic lead on Arts via the Local Cultural Education Partnership.• Developed a bespoke CRM system for the Learning Partnership to manage external communication with our users and data collection for reporting.• Developed four websites. Evolving a resource for schools to book training, keep up to date with related news and a CPD portfolio for our workforce to manage personal development.

Supporting internal clients transition to a new HR Online Portal.The new portal was introduced with an online employee review tool and our team was responsible for the training and development of the programme.It was eventually rolled out across the Deutsche Bank UK network.

Working within the marketing department, I was part of a team responsible for the launch of the Smart Card loyality Scheme.Using data from the customer care department, I was responsible for reporting issues to the management team to ensure Shell maintained a high reputation for first class customer care. I was also responsible for managing escalated customer enquiries and resolving disputes between Shell and third party suppliers.

Working with a portfolio of major airlines, I was responsible for ensuring that Clients had a regular cash flow to ensure fuel supply at all UK airports. The role involved speaking to clients to forecast supply throughout and year and supply as per contract. Budget monitoring and regular liason with clients across the world enhanced my knowledge of International markets.

London One2OneWorking from launch of the first affordable pay as you go - contract mobile providers. Two years at Mercury, the team expanded from 12 CSA (Customer Service Advisers) to over 300. My role developed into B2B, Technical support, Finance and complaints. Sydney, Australia The same model was replicated in Australia for Optus. With my high-level performance, I spent two years working in Sydney supporting the development of the customer service team and acquired new skills in logistics.