Keith Fiore Email and Phone Number
Keith Fiore work email
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Keith Fiore personal email
I am a product leader who has been managing, product and people, for over five years. In my day to day, I work with a team of product managers and engineers to innovate and deliver SaaS solutions for; accounting, billing and payment processing. I make data driven decisions, to outline and define key strategic initiatives for the product roadmap. I am highly collaborative and act as a coach and mentor to the junior team members. Product management allows me to be the natural problem solver that I am, letting me work collaboratively with my team and use critical thinking skills to solve complex problems. I enjoy mixing technology and business acumen to provide automated solutions, which drive customer satisfaction and increase ROI. Key Successes: - Reduced reported product incident and defect tickets by over 60%. - Implemented product management best practices in the Scrum Framework improving velocity by more than 100%. - Redesigned legacy products removing tech debt while improving performance and adding scalability streamlining new client onboarding and go to market timelines. - Defined product roadmap communicating deliverables for 12 months looking ahead. Passionate, highly motivated, and results driven product manager with experience in all aspects of Product Management taking products from conception to delivery. Servant leader who helps teams through mentoring, coaching, and collaboration leading to improved performance and product maturity.Recognized as a resourceful and innovative problem solver delivering customer-centric products enhancing workflows and capabilities in B2B2C. Effective communicator and collaborator who focuses on improving performance and productivity. Energetic, empathetic, adaptable, and creative problem-solver with a growth mindset in the information technology & services industry. Excels at leading and communicating with diverse teams and stakeholders, setting the product vision, and taking initiatives within the end-to-end software development life cycle. Please contact me at kfiore89@gmail.com
Softheon
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Group Product ManagerSoftheon Apr 2023 - PresentStony Brook, New York, Us• Manages a group of product managers responsible for a financial account management platform.• Establishes Objectives and Key results (OKR’s) for the product group, ensuring participation and alignment with company OKR’s.• Defines the product roadmap and strategy to deliver SaaS products using qualitative and quantitative analysis. • Builds strong relationships with strategic partners, vendors, and clients to define synergies and build shared visions identifying scalability and sustainability opportunities improving profitability. • Recruits, coaches, and mentors highly skilled product managers solving complex problems in healthcare and Fintech.
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Lead Product ManagerSoftheon Nov 2018 - Apr 2023Stony Brook, New York, Us• Produced financial management and payment processing solutions through behavioral driven development.• Managed the product backlog delivering solutions to complex accounting, billing and payment processing problems for Health Insurance Issuers and Health Insurance Exchange clients. • Translated business requirements to product requirements through Product Requirements Documents (PRD’s) and managed the products development throughout the Software Development Lifecycle (SDLC). • Support the sales cycle by reviewing client requirements and serving as the SME for scoping and planning sessions, collaborating with Sales, PMO, Client Success, and Cross-functional product teams. • Maintain in-depth understanding of the market and competition as relevant to consumers, identifying and anticipating market opportunities, overseeing the execution of competitive assessments, and driving innovation. • Communicates with internal stakeholders about managing competing priorities and timelines to effectively mitigate risk of deliverables.
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Product ManagerSoftheon Mar 2017 - Nov 2018Stony Brook, New York, UsEnhanced and maintained subscription billing and communication product lines, responsible for over 24MM paper and 1MM electronic contacts annually.• Defined, Maintained, and prioritized product backlog in alignment with product roadmap and company vision.• Owned end-to-end product development from discovery to delivery managing all aspects of the product lifecycle.• Using data defined and proposed product enhancements to increase consumer adoption of additional product offerings, through data driven signals.• Maintained and enhanced billing and communication products and process automation for existing and potential clients.• Implemented automated internal tracking and controlling measures for outbound B2C communications.• Monetized product lines increasing product ROI and company net income.
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Business Operations AnalystSoftheon Oct 2016 - Mar 2017Stony Brook, New York, UsOwned billing and collection processes, ensuring that recurring processes met company service level agreements.• Monitored, diagnose, and fix any exceptions in the processes mitigating client and end use impact/abrasion.• Analyzed and optimized processes automating manual processing of billing and consumer engagement.• Monitored, investigated, and resolved Service Level Agreements to reduce/mitigate financial penalties while improving SLA logic to improve reporting.• Created and enhanced Standard Operating and Desk Level Procedures enabling team members to fulfill daily duties.• Supported product deployments by validating business processes to be functioning as expected and performing post deployment checks to ensure critical system processing
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General Sales ManagerSprings Wines And Liquors May 2004 - Jun 2019Ran daily operations for a local boutique retail wine store including; sales, purchasing, inventory management.- Acted as SME for wine selection by providing recommendations B2B and B2C. - Optimized buying strategy and inventory turnover rates. - Worked with wholesale providers and local wineries to continually improve product selection.- Produced sales forecasts and projections.
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Branch Relationship BankerHsbc Apr 2015 - Oct 2016London, GbActed as the liaison between new and prospective customers and the bank, to find the proper fit of services to each customer’s needs.- Identified client needs and recommended solutions from a full range of investment and banking products. - Profiled prospects for opportunities to increase client engagement. - Continuously delivered performance above expectations of quality of service and weekly sales objectives. -
Financial ConsultantBcm Global Equity Group Jan 2014 - Dec 2014- Obtained Series 7 and 63 security licenses- Built relationships with new clients. - Maintained and managed client portfolios to meet investment objectives. - Researched and analyzed individual securities.
Keith Fiore Skills
Keith Fiore Education Details
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Stony Brook University Graduate SchoolFinance And Healthcare Management -
Stony Brook UniversityEconomics And Sociology
Frequently Asked Questions about Keith Fiore
What company does Keith Fiore work for?
Keith Fiore works for Softheon
What is Keith Fiore's role at the current company?
Keith Fiore's current role is Group Product Manager at Softheon | SaaS | Agile Transition | Scrum| Team Leadership | Analytics.
What is Keith Fiore's email address?
Keith Fiore's email address is kf****@****eon.com
What schools did Keith Fiore attend?
Keith Fiore attended Stony Brook University Graduate School, Stony Brook University.
What skills is Keith Fiore known for?
Keith Fiore has skills like Microsoft Excel, Microsoft Office, Inventory Analysis, Inventory Management, Financial Planning, Financial Analysis, Sales Operations, Operational Planning, Operations Management, Budgeting.
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