Keith Fiore Email & Phone Number

Stony Brook, New York, Us

• Manages a group of product managers responsible for a financial account management platform.• Establishes Objectives and Key results (OKR’s) for the product group, ensuring participation and alignment with company OKR’s.• Defines the product roadmap and strategy to deliver SaaS products using qualitative and quantitative analysis. • Builds strong relationships with strategic partners, vendors, and clients to define synergies and build shared visions identifying scalability and sustainability opportunities improving profitability. • Recruits, coaches, and mentors highly skilled product managers solving complex problems in healthcare and Fintech.

Stony Brook, New York, Us

• Produced financial management and payment processing solutions through behavioral driven development.• Managed the product backlog delivering solutions to complex accounting, billing and payment processing problems for Health Insurance Issuers and Health Insurance Exchange clients. • Translated business requirements to product requirements through Product Requirements Documents (PRD’s) and managed the products development throughout the Software Development Lifecycle (SDLC). • Support the sales cycle by reviewing client requirements and serving as the SME for scoping and planning sessions, collaborating with Sales, PMO, Client Success, and Cross-functional product teams. • Maintain in-depth understanding of the market and competition as relevant to consumers, identifying and anticipating market opportunities, overseeing the execution of competitive assessments, and driving innovation. • Communicates with internal stakeholders about managing competing priorities and timelines to effectively mitigate risk of deliverables.

Stony Brook, New York, Us

Enhanced and maintained subscription billing and communication product lines, responsible for over 24MM paper and 1MM electronic contacts annually.• Defined, Maintained, and prioritized product backlog in alignment with product roadmap and company vision.• Owned end-to-end product development from discovery to delivery managing all aspects of the product lifecycle.• Using data defined and proposed product enhancements to increase consumer adoption of additional product offerings, through data driven signals.• Maintained and enhanced billing and communication products and process automation for existing and potential clients.• Implemented automated internal tracking and controlling measures for outbound B2C communications.• Monetized product lines increasing product ROI and company net income.

Stony Brook, New York, Us

Owned billing and collection processes, ensuring that recurring processes met company service level agreements.• Monitored, diagnose, and fix any exceptions in the processes mitigating client and end use impact/abrasion.• Analyzed and optimized processes automating manual processing of billing and consumer engagement.• Monitored, investigated, and resolved Service Level Agreements to reduce/mitigate financial penalties while improving SLA logic to improve reporting.• Created and enhanced Standard Operating and Desk Level Procedures enabling team members to fulfill daily duties.• Supported product deployments by validating business processes to be functioning as expected and performing post deployment checks to ensure critical system processing

Ran daily operations for a local boutique retail wine store including; sales, purchasing, inventory management.- Acted as SME for wine selection by providing recommendations B2B and B2C. - Optimized buying strategy and inventory turnover rates. - Worked with wholesale providers and local wineries to continually improve product selection.- Produced sales forecasts and projections.

London, Gb

Acted as the liaison between new and prospective customers and the bank, to find the proper fit of services to each customer’s needs.- Identified client needs and recommended solutions from a full range of investment and banking products. - Profiled prospects for opportunities to increase client engagement. - Continuously delivered performance above expectations of quality of service and weekly sales objectives.

- Obtained Series 7 and 63 security licenses- Built relationships with new clients. - Maintained and managed client portfolios to meet investment objectives. - Researched and analyzed individual securities.

Master Of Business Administration (M.B.A.), Finance And Healthcare Management

Bachelor'S Degree, Economics And Sociology