-Conduct market research and identify potential clients.-Develop and execute sales strategies.-Prepare proposals and negotiate contracts.-Manage and maintain client relationships.-Oversee the sales budget and track performance metrics.-Attend industry events and conferences to network and generate leads.-Collaborate with marketing and other departments to generate leads and close deals.

-Office Management | Oversee day-to-day office operations , maintain office supplies and equipment, and manages office space and facilities.-Budgeting and Finance| Formulating montly budget preparation and expense tracking, process invoices and reimbursements, and monitors financial transactions and report discrepancies.-Policy and Procedure Implementation | Ensures compliance with company policies and procedures and help develop and implement new administrative policies when necessary.-Event Planning and Management| Organize meetings, conferences, and company events- includinf recruitment caravan.-Administrative Support and Record Keeping | Provide administrative support to executives or teams, schedule meetings, appointments, and travel arrangements handles incoming and outgoing correspondence, maintain and organize records, files, and documents, ensures data accuracy and security, and generates reports and prepare presentations.-Human Resources | Assist in recruitment processes, maintains employee records. supports training and onboarding activities, monitoring for contractors daily productivity, attendance and performances management. Also inclueds training and development, compliance with labor laws and regulations, diversity and inclusion initiatives, HR technology and data management.-Project Management| Maintaining project documentation, including project plans, reports, and status updates, allocating and managing project resources, including human resources, budget, and materials, initiating and planning phases-During my stay I am managing the company as CSR Specialist/Manager is responsible for planning, implementing, and overseeing corporate social responsibility initiatives that contribute to the company's commitment to sustainable and ethical business practices. This role involves collaborating with various departments, stakeholders, and external partners to drive CSR programs and strategies that align with the company's values and objectives.

-Provide training and instruction to customer service representatives to ensure successful performance of job duties-Develop online and in-person course curriculum for all job functions-Provide feedback to managers on the performance of staff members-Obtain or participate in continuing education to enhance technical knowledge and develop and implement new training programs as needed-Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies.-Conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)-Ensure new hires take on basic sales training courses, including communication and troubleshooting skills-Coordinate mentorship programs for new customer service representatives and assess the impact of each educational course on staff performance and client satisfaction-Facilitating the score card and assessment for endorsement to production floor and overall performance.

-Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner-Queries to be completed on a daily basis and invoice user error to be within KPI-Revert to customers with information which relate to their booking request and action accordingly with the required documentation.-Participate in development of system enhancements departmental planningTo be able to deal with customer complaints professionally with a preferable outcome to both parties.-Maintain a high level of accuracy for all functions, ensuring a clear audit trail recorded.-Keep management apprised of ongoing situations and problems for appropriate action to be implemented.-Provide exceptional customer service for all general telephone / e-mail enquiries.-Strong understanding of the services and any changes to regulations- manage people and drive projects through to a high standard and develop staff and run the section smoothly and create a positive environment for the team and colleagues.