Managing Professional Services Engagements for Victoria, South Australia and Western Australia.

Accountabilities• IT Leadership Team member, reporting directly to the CIO and Executive Team• Co-lead Software Engineering department with one colleague, managing 4 tribes and 30 squadsdedicated to developing and implementing digital transformation• Delivering business goals with various technology solutions through innovation and strategy• End-to-end delivery of Salesforce projects, across all elements of the Software Development LifecycleAchievements• Managed an average of 6 projects at any given time of between $2m and $10m value• Implemented centralised platform technology to local councils and regulators through innovationpreviously unseen in Government• Reduced annual expenditure from $63m to $17m on delivery resources through eliminating vendorsand hiring into a new structure without significantly reducing individual team velocity• Hired 30 people in 2 months across multiple levels of hierarchy and roles with 68% of them identifyingas women

Accountabilities• Accountable for project profitability, resourcing and efficiency• Manage multiple new initiatives while keeping teams high performing and customer focused• Adhere to greater program management governanceAchievements• Restructured Delivery Department, focusing on agile methodology-based roles aligned with career path competencies and formalized leadership support and governance methodologies• Used insights for Sales enablement including revenue generating initiatives such as paid scoping programs• Recognised as a Salesforce Partner of choice

Accountabilities• Accountable for Go To Market strategy, marketing, and frameworks for Salesforce and its ecosystem (eg MuleSoft) through multiple projects• Create a sustainable and profitable Salesforce PracticeAchievements• Provided management, training, and mentorship to build a culture of high performance including large scale team building events (e.g. hackathons) for recognition of top talent• Facilitated cross functional training of 800+ staff in the adoption of Salesforce-specific skills• Ran Salesforce specific projects in cutting edge technology and integration (e.g. Customer DataPlatform, Integration Mesh, Platform Events, AI, etc)

Accountabilities• Lead a vendor-based project team from client side for a full implementation of Salesforce• Present regularly to the Project Steering Committee as well as risk, design and data migrationsubcommitteesAchievements• Successfully Project Managed the roll out an $8M Salesforce Project in 12 months• Delivered on time, within budget and to a constantly aligned scope to meet regulatory requirements• Implemented a fully functional Salesforce native cloud telephony system for the call centre in twoweeks on the eve of COVID-19 lockdowns

Accountabilities• Acquire all new business, deliver to customer expectations and ensure business profitability• Ensure internal business systems and processes are kept as current as the skills needed to perform thevarious transformation projectsAchievements• Highlights include:• Practice Director for a For Purpose sector Salesforce Services Delivery Company• Solution Architect for Salesforce Optimisation at a Victorian Government Department• Programme Director for a Global Telco based in New Zealand• Transformational Readiness for a Victorian Government Regulator• Change Management and Facilitation for a Victorian Utilities Company

Accountabilities• Remediate a very large ($20m) project for a high-profile Telco, tracking program performance andreturn on investment• To be the escalation point ensuring alignment to the strategic vision of the projectAchievements• Managed teams across 5 time zones to act as the facilitator of 7 different top tier vendors• Implemented an intricate CPQ and Salesforce implementation including complex integrations

Global Manager for CRM (Salesforce)