Managed Enterprise and upper Mid-Market customers from onboarding through renewals. Provided personal and customer feedback to the product team resulting in product updates, documentation updates, and an improved UI/UX.

Managed all new customer relationships throughout their entire customer journey: from presale trial management, to strategic account planning, to onboarding/ team training, to the renewal/ expansion motion.Provided direct feedback to the product and engineering team based on customer feedback and personal experience to help guide the direction of product development.

Created and presented Proof of Concept buildouts for current Enterprise clients. Provided technical expertise to help clients achieve business outcomes, overcome technical hurdles, and deepen their ClickUp capabilities.

Advised ClickUp users on platform Hierarchy structure, features, best practices, workarounds, and integrations. Maintained an average feedback rating of 4.94/5 on over 160 client video conference interactions.

Managed all aspects of one of the largest categories at Backcountry.com including assortment selection/curation, category marketing conceptualization, promotional cadences/product lifecycles, order management/receipt flow, and vendor relationships. Directly influenced financial planning and bottom line sales targets for Footwear and Softgoods.

Bought and managed relationships with upwards of 50 Men’s Apparel brands on the highest volume merchandising division in the company. Utilized analytical skills to improve the profitability and inventory efficiency within my assortment.

Worked directly with the accessories buyer to create assortments, write/update/track purchase orders, balance budget, create/maintain skus, and manage relationships with vendors.Worked with other assistant buyers and the marketing team to create and review advertisements.

Worked within a buying team to analyze product, and distribute between the 480 Sports Authority Stores within the United States. Utilized an active replenishment system to ensure key items maintain high in stock levels at all stores.

Merchandised and organized a retail store for optimal consumer flow and satisfaction. Assisted in the sales of outdoor hard goods including product lines of skis, snowboards, bikes, boots, and accessories. Solved problems with skis and snowboards while maintaining the highest levels of customer service.

Assisted the Indirect Operations team with deep dive analyses, backend data cleansing, and nation-wide program implementation/rollout.