Keith Griggs Email & Phone Number

Florence, Az, Us

Tempe, Arizona, United States

• Provide scheduling for service, repair, maintenance, and inspections for the existing Commercial Business base.• Handle incoming and outgoing phone calls to address customer requests and schedule service calls.• Handle e-mail and queue requests to schedule service calls.• Provide basic instruction and troubleshooting to customers.• Complete tests with customer, verify codes signals are received and working properly.• Support the other internal customers (installation, sales, fire inspection team, and monitoring) with handling and resolution of customer issues.• Provide an excellent customer experience with conflict resolution skills and assist field technicians with support for service calls.• Order equipment required for service calls.• Build relationships with property managers and other business professionals to ensure retention, promote customer satisfaction and loyalty.• Document interactions with customers including a summary of the call and any resolution notes.

Gilbert, Arizona, United States

• Managed and operated a Holsum bread route that is owned by my brother while he awaited potential orders to be deployed overseas with the Army National Guard.• Administered, ordered, delivered, and sold approx. $12,000 in weekly sales for the route.• Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.• Distributed bread and other Holsum products to accounts including four grocery stores, one restaurant, and three schools in the Gilbert, Queen Creek, Chandler, AZ area.• Evaluated and generated orders required for the stores, restaurants, and schools.• Operated Zebra mobile computer & printer for order/return processing, inventory management, printing customer invoices, printing sales & inventory reports.• Split new inventory load at the depot according to delivery location, verified quantity & quality of new inventory, and loaded orders onto truck. Proceeded to deliver products to various accounts, pulled stale product from shelves, rotated stock, and stocked shelves with new inventory products.• Consulted with customers to assess needs and propose optimal service solutions.

Freedom, Wyoming

• Managed a network of more than 1000 Fixed Wireless Canopy subscribers connecting wirelessly to backhaul access points located on cell towers.• Performed fixed wireless canopy internet installations for residential and business customers.• Provisioned and configured CPE (customer premise equipment), including fixed wireless radio / antennas, VOIP phone adapters, and routers.• Installed SM’s (subscriber modules), verified network connectivity using Line of Sight Technology, ran CAT5e cable and terminated ends with RJ45 and RJ11 connectors.• Composed detailed quality notes when updating / closing service orders & trouble tickets.• Monitored Cambium Networks Radius Server daily to configure, troubleshoot, activate, and deactivate SM's (subscriber modules) and AP's (access points).• Performed in-field installations and troubleshooting equipment at customer premise and CO's (central offices).• Collaborated with customer service, IT dept, service center, I&R technicians, and network engineers to gather required information to complete service orders.• Transitioned over 200 new customers over to Silver Star after Silver Star purchased a competing company. system by upgrading equipment, running new CAT5e cabling when necessary, and ensuring customer's previous installation was brought up to Silver Star's high standards of professionalism.• Trained and mentored one full-time employee and one summer temp employee to accomplish high quality installations of CPE.• Operated as on-call technician on a rotational basis (biweekly) covering after hours & weekend emergency calls (covering three areas, 1.5-hour drive apart from each other).

Freedom, Wyoming, United States

• Handled all administrative aspects of sales and service: processed applications and opened customer accounts, maintained customer records, updated account information, recorded and processed information for trouble tickets.• Processed service inquiries from customers; resolved product or service problems by clarifying the customer’s inquiry; determined the root cause of problem; selected and explained the best solution to solve the problem; expedited correction; followed up to ensure resolution.• Maintained strong knowledge of all Silver Star company products, accessories, pricing plans, promotions, and service features.• Produced service order accuracy of 93% + on a continual basis.• Processed Account Receivables and established payment arrangements.• Sold inventory with at least 97% accuracy for six consecutive months, including two months with 100% accuracy.• Sold all products and services offered by Silver Star Communications; Used competitive spirit to meet and exceed assigned sales goals. Developed product and service solutions and answered product and service questions; provided information on all products and services.• Prioritized responsibilities including creating trouble tickets and service orders, assisting walk-in traffic, troubleshooting cell phone issues, receiving and returning phone calls.• Worked with customers to make plan changes, activated wireless phones, explained bills, troubleshoot & following up on customer’s issues or concerns, created trouble & service tickets.• Oversaw tracking of cell phone inventory. In 2011, over 2000 phones worth over $250,000 were sold company wide and only one phone worth $89 was unaccounted for during year.