Keith Hadwin Email & Phone Number

Skelmersdale, Lancashire, United Kingdom

Skelmersdale

Key Deliverables include: - Budget analysis ensuring zero based budgeting approach is adhered to across the operational teams and challenging other business areas regarding cost allocation - Support local function to ensure all budgets are planned, forecasted, reported on and analysed to provide actual versus budget performance - Provide analytical input and insight into change projects delivering into the local function to ensure that local measurement and reporting requirements… Show more Key Deliverables include: - Budget analysis ensuring zero based budgeting approach is adhered to across the operational teams and challenging other business areas regarding cost allocation - Support local function to ensure all budgets are planned, forecasted, reported on and analysed to provide actual versus budget performance - Provide analytical input and insight into change projects delivering into the local function to ensure that local measurement and reporting requirements are not adversely impacted as a result of change delivery - Analyse operational performance against capacity plans - Provide insight into adherence with regulatory requirements - Provide analytical and trend data to identify emerging trends, potential concerns and future forecasts - Relationship management of key suppliers and providing support with the development of account plans and effective cost control to meet business area objectives - Provide detailed analytical input and insight to strategic/governance committees to support effective decision making Show less

Identifying and analysing transactional fraud trends to reduce losses with minimal impact to genuine customers

Providing key analysis to leadership team to drive performance in the banking services contact centre

Developing and delivering a wide ranging and diverse communications plan to circa 2000 colleagues.

Developing web and database applications to improve processes whilst also leading a small team of content management specialists.

Creating and delivering training courses to banking call centre staff.

Education record

BTEC First and BTEC National Diploma in Business and Finance

Education record