Strategic review of networks and telecommunications ability within organisations.Developing support and operational guidance for global deployments.Several Lync > Skype for Business migrations, with global customers ranging in size from 7,000 to 120,000 users. Delivering the full suite of Skype for Business capabilities as well as integration with 3rd party products for compliance.Solution Architect managing 4 workstreams of delivery for a large (120,000 user) global bank.Developing and delivering Skype for Business and Lync training for a global training organisation

Primarily responsible for defining the 5-year strategy on the Microsoft 365 platform, including transitioning from E3 to E5 licensing and introducing new functionality.Lead architect on several legacy migration projects:Skype for Business to TeamsSharePoint 2013 to SharePoint Online

Leading Healthcare and Financial Services verticals in UK and Ireland for Teams Engineering acting as the bridge between strategic customer (global top 500) senior leadership and product engineering to ensure the voice of the customer is driving feedback for product improvements, and where gaps within the product can be addressed with partner solutions, helping drive that visibility to the customer need.More recently looking at how we can help those leading customers get more value from the solution by incorporating collaborative apps, both in line-of-business and 3rd party app integration by transforming existing business processes into more collaborative approaches.Working directly with many frontline users, I identified multiple processes which were improved with modernisation into a collaborative way of working, utilising both available Microsoft M365 Platform technology as well as custom development.

An Architect/Technical Design Authority on large scale (typically 50,000+ user) projects, overseeing and contributing to project delivery and helping drive new business (circa $350,000) in both existing and new customers. Both individual contribution and management of virtual teams, both globally and organisationally (own organisation, customer and external partner) distributed.Internally, introduced new approach to documentation, saving 40% of delivery time by standardisation of documentation across design, implementation and support handover processes.I introduced internal training capability to up- and cross-skill consulting team in new technologies, widening capability of delivery team.

Responsible for the strategy and development of the Lync IP aligning with the Premier Transformation (vNext) into solution-based-selling scenarios. Contributed to the Services HQ 3-year business plan strategy for Lync.Identified gaps in the existing Premier offerings IP and leading teams to envision and develop new IP to fill these gaps.Collaborated with corporate and field resources to ensure the correct landing and readiness plans for the IP, ensuring the correct end delivery capability to address the customer needs. Worked with local selling resources (SE/TAM) to enable and deliver pilots with customers, ensuring correct and quality delivery.Envisioned, developed and released the Lync RAP as a Service (RaaS) solution.Led a global team of Architects, PFE, project management and Global Delivery resources to deliver the solution on budget through initial release and two subsequent updates.Personally provided readiness to the global leads (12) and initial field engineers (40).Over 200 Lync RaaS deliveries have been carried out and over 400 resourced since release (October 2013).

Contributed to Premier Support for Lync Partners (PSLP) offering planning and development.Responsible for landing with internal (TSP/SSP/SE/TAM) field staff and external (BDM) partners.Ensured quality partner on-boarding into and certification for the program.Helped develop partner specific Go-To-Market Lync support offerings in region (UK and Ireland)Pipeline business development review with subs in region.Responsible for landing two largest WW sales of PSLP – 30,000 and 20,000 seats.

Regularly requested by the Lync product group to deal with large/complex customer engagements some of which are listed here:HP – design of Lync deployment for 380,000 users.Belfast Health Trust – design and deployment of Lync for 20,000 users in a healthcare environment.SAP – strategic win vs Cisco in a pilot environment leading to global rollout.Statoil – 60,000 users OCS R2 design and deployment.RBS – 25,000 user migration from Mindalign to OCS 2007 R2 Group chat, co-ordinating with 3 partners ensuring the global migration in the space of a weekend was successful.UBS – 80,000 user deployment/migration from Mindalign to OCS 2007 R2 Group Chat, progressing to Enterprise Voice.Corporate programs worked on:Development and delivery of training materials for the global ‘Ignite’ program.Development of content for Microsoft Certified Masters program.Management of customers through the OCS and Lync TAP programs.Partner on-boarding and approval of Voice Specialised Partners.Assessment of partner engagements for the award of Business Investment Funds.

Multiple large customer engagements as a ‘Dedicated Support Engineer’, providing best practices, migration and service delivery planning assistance. Developed and delivered ‘Chalk and Talk’ sessions as well as formal workshops, in a transactional format.UK SME for Exchange Unified Messaging.OCS technical lead.

Managed a team of both on-shore and off-shore engineers providing support for Accenture’s largest customer BG Group (600+ servers in a global organisation) on the Windows platform – including both OS and applications support.Responsible for defining the Accenture global technical standards for server operations and best practices.Definition of internal operating policies across multiple customers – in some cases improvements resulting in clear reduction of over 50% of open incidents or changes at any given time.Working with our customers to help them achieve BS7799 (now ISO 17799) and Sarbanes Oxley compliance controls. Managed many major migrations and upgrades across our client base – NT, AD, Exchange, SQL etc.

Managed a team of people responsible for providing IT services to the European offices – 500 people across 18 offices. Defined and implemented processes to enable BS7799 certification across these sites. Managed multiple infrastructure programs:NT to AD upgrade.Exchange 5.5 to 2000, then subsequently to 2003.Windows 2000 to XP upgrade.Redesign of the European network and introduction of VPN services for remote clients.