• Manage 3 accounts worth a combined $1M MRR• Communicate directly to C level customer contacts• Host quarterly, monthly and weekly cadence calls, reviews, and planning sessions with customers• Coordinate customer visits at Rackspace and Customer offices• Manage multiple team metrics• Mentor fellow Account Managers on new procedures• Participate on teams that re-write and create new account management processes

• Managed 25 accounts worth a combined $1.1M MRR• Gained knowledge and experience working with large, high touch, sensitive customers, and their C level contacts• Helped hire new account managers to enterprise• Trained and mentored account managers• Trained new team leads on standard account management procedures

• Managed 300 accounts worth a combined $350,000• Trained and on-boarded new account managers• Conducted weekly team account management meetings• Participated on team that rebuilt account management functions • Managed account manager weekend scheduling

• Managed internal communication system used by Vice Presidents, Regional Directors & Store Managers (300+ stores and 1,000+ leaders)• Supported store operations by implementing merchandising plans and programs• Gained knowledge and expertise with analysis of specific product categories and customers, learning trends, influences, characteristics, qualities and nuances• Built necessary relationships and alliances through delivery of meaningful, accurate and timely results• Implemented company standards for store appearance and arrangement• Ensured display plans were consistent with merchandise availability• Communicated thoughts, ideas and recommendations between Vice Presidents and Regional Directors to store managers

• Gained working knowledge of entire store operations by rotating through all departments• Learned how to run each department from a management standpoint, scheduling, ordering, hiring, etc.

• Responsible for weekly work schedules for a 25 employee department• Managed product inventory on a daily basis for the highest selling market in the company, averaging $250,000 in sales per week • Interviewed new hire applicants for all positions in the department and conducted employee performance appraisals• Managed the department budget and was responsible for variance explanations• Prepared and presented weekly department performance reports to upper management• Conducted United Way meeting sessions for over 300 employees

• Assisted pharmacists with reading, typing, filling, selling, and filing prescriptions• Responsible for training current and new employees on pharmaceutical software and department policies and procedures • Acted as a liaison for customers, pharmacists, doctors, and insurance companies