I am working on the Docklands Light Railway as a Service Delivery Operations & Team Manager with over 15 years experience. I work on the performance managing and response support of all the Operational and Customer Service front line team of 300 train operators. This includes the incident response team. We work 24 seven 365 days a year on a roster providing a 99.95 % reliability service to our passengers and stake holder's. I am a member of the Charted Management Institution and my role includes planning and chairing the daily performance review meeting. Assuming the role of senior incident and investigation Manager. Reviewing and implementing operating procedures including managing large scale events like the London Marathon and World Travel Market.