Keith Heck Email & Phone Number

Cleveland, Oh, Us

Greater Cleveland

Responsible for managing members of the Business Development Team and executing strategy and growth initiatives while coaching, mentoring, and developing top talent.

Cleveland/Akron, Ohio Area

Provide and assist with forecasting and pricing strategiesCollaborate with and manage purchasing team and provide leadership and direction with sourcing and inventoryDevelop and review inventory strategiesEnsure product strategies and drawings are established and reviewed with engineering and operationsLaunch major product category within 8 months consisting of 14 individual SKU’sResearch new product opportunitiesDevelop and maintain pricing… Show more Provide and assist with forecasting and pricing strategiesCollaborate with and manage purchasing team and provide leadership and direction with sourcing and inventoryDevelop and review inventory strategiesEnsure product strategies and drawings are established and reviewed with engineering and operationsLaunch major product category within 8 months consisting of 14 individual SKU’sResearch new product opportunitiesDevelop and maintain pricing strategyReview monthly and quarterly product performanceCoordinate with Marketing monthly and quarterly promotionsCross functional collaboration with sales to help meet company initiativesConduct product training and in-servicesDevelop existing and new vendor relationshipsIdentify ways to improve processes that drive efficiencies Show less

Cleveland/Akron, Ohio Area

Responsible for low cost sourcing of non-competitive domestic products to overseas partners resulting in savings of nearly 35% Launch 10 major product lines resulting in over 2000 new SKUsInstrumental in developing and implementing product quality and vendor management systems which have produced an overall reduction of product and service related claims Coordinate promotional planning on monthly basis to increase sales by 25% Monitor monthly product performance against… Show more Responsible for low cost sourcing of non-competitive domestic products to overseas partners resulting in savings of nearly 35% Launch 10 major product lines resulting in over 2000 new SKUsInstrumental in developing and implementing product quality and vendor management systems which have produced an overall reduction of product and service related claims Coordinate promotional planning on monthly basis to increase sales by 25% Monitor monthly product performance against margin and revenue goals Lead extensive product training and technical support to sales organization and customer service departments Work with cross functional teams to improve overall product quality and increase inventory turnsDevelop and implement programs and services which allow customers to generate revenue and improve marginsPromote alternate business strategies to increase dealer profits Conduct product in-services with key accounts Compile necessary information for collateral support and training materials for respective product groupsConduct market research by on-going visits to customer and non-customers Provide market, industry and competitive analysis Develop and maintain new and existing vendor relationships for product additions and expansions Manage and review product performance (Cost, Price, Mix, Margin) and product lifecycle from strategic planning to tactical activities Review price requests and maintain pricing policies Work closely with senior management to ensure product mix supports the business short term and strategic growth initiatives Review all product packaging, labeling and barcoding to ensure accuracy Analyze weekly product quality reports to improve product quality and drive customer satisfaction Maintain item database Show less

Developed and trained customer service and sales departmentsEstablished policies and procedures to ensure effective workflow to improve overall customersatisfactionMonitored associates to ensure customer retentionProvided all necessary product training and employee reviews

Responsible for the growth and maintenance of customers and prospect within a 13 state regionProduced and analyzed sales plans within the assigend regionCultivated new and existing relationships through inside and outside sales calls

Developed management trainees to become future branch managersOperated rental branch to service local market through retail and referral based businessResponsible for overall branch operating profit and loss Ensured proper fleet size and mix based on current market needsSold protection products to help drive and maximize revenueMaintained customer service satisfaction through ESQI monitoring Established relationships and earned referrals from body… Show more Developed management trainees to become future branch managersOperated rental branch to service local market through retail and referral based businessResponsible for overall branch operating profit and loss Ensured proper fleet size and mix based on current market needsSold protection products to help drive and maximize revenueMaintained customer service satisfaction through ESQI monitoring Established relationships and earned referrals from body shops, dealerships, insurance agents and corporate accounts Show less

Greater Cleveland

Recruited individuals for external staffMaintained existing and developed new business and monitored service qualityAssisted in the development of a flu immunization program servicing four-state region