Keith Hendricks Email & Phone Number

Annapolis Junction, Md, Us

Falls Church, Virginia, Us

Hanover, Maryland, Us

Falls Church, Va, Us

• Strong Linux SA skills (i.e., ability to design, plan, install, and configure RHEL in a cloud or virtual environment• Experience using the typical Linux toolbox of open source software and management tools• Ability to implement OS clustering• Experience packaging software with RPM• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs.

Austin, Tx, Us

* Provide On-site Matter Expert for Raytheon Oakley’s suite of products providing intermediate level onsite troubleshooting related to the operation, maintenance, and repair to include both Windows-based client and Linux/Java based server debugging and diagnosis of TCP/IP network related problems.* Perform hands-on installation, configuration, and troubleshooting of servers and network components as they relate to the Raytheon Oakley suite of products.* Basic Oracle 10g and/or 11g database installation, configuration, and performance monitoring.* Aiding and providing recommendations to the customer’s internal IT staff with deployment of Raytheon Oakley’s product suite.* Interfacing with the customer’s staff to assist with project planning, product employment best practices, and problem resolution.*Act as the internal customer advocate for problem resolution, new product features, and future product direction.

Frederick, Maryland, Us

Herndon, Va, Us

• User account administration, installation and configuration of workstations and peripherals, kernel parameter and disk partition modification, client-server support, software and hardware upgrades, troubleshooting, and shell script programming. • Assists departmental technical support staff in identifying and implementing appropriate security safeguards and coordinates efforts to ensure compliance with security patch application and virus protection policies.• Maintains a database of registered servers and ensures accurate information pertaining to data classification and protection strategies.• Network Information Service (NIS), Network File System (NFS), Domain Name System (DNS), and Lightweight Directory Access Protocol (LDAP). • Performed periodic system back-ups and developing/documenting standard operating procedures for these activities.• Installed hardware and software, conduct system upgrades and installed patches.• Monitored and tracked system configurations.

Falls Church, Va, Us

• Provided Tier 2 support for a MDR2 sustainment infrastructure.• Monitored system that consists of five different sites with hundreds of nodes at each site using configuration management tool Puppet. Ability to add or remove nodes from the ring.• Responded to and ensured resolution of operational issues reported by site personnel, 24X7 monitoring centers, Tier 1 support, dataflow groups, and end users.• Provided feedback to development engineers on how to improve stability and supportability.• Assisted with installations, upgrades, and patches and ensured system were operating as expected after these actions.• Developed standards and processes for the implementation and maintenance of software packages running on multi-user servers. Software packages included, but were not limited to: multiple UNIX OS versions (RedHat 6.2, Solaris), clustering, disk and file management systems, backup applications, Oracle, Apache, Perl, SSH.• Performed UNIX commands using Bash: login to workstation, change directories, edit files, check file system status, disk utilization, mounting directories.• Monitored results of cron jobs.• Replaced and wiped hard drives at local site and coordinated with multiple sites of failing hard drives.• Handled all data purge requests from various organizations that must be removed from system as not to violate laws. • Run verify process on all five sites to ensure all requested data is purged.• Handled all protect requests from various organizations that must be removed from system as not to violate laws. Needed to run verify process on all five sites to ensure all requested data is protected and available to analyst.• Resolved issues on Linux systems - hardware issues, memory, disk, and networks.• Configured services on LINUX systems (NTP, SSH/PKI, Virtual machines).• Administration of cluster using Veritas Cluster Server in Solaris/RedHat OS.

Columbia, Maryland, Us

• Ability to write shell scripts or applications to create custom solutions that streamline and automate business processes.• Provided technical and end user related support for any issues relating to the systems supported by UNIX Operations.• Assisted with the Virtualization of all servers in the Virtual Learning Environment from their physical storage location to virtual in the Enterprise Data Center.• Copied the existing operating system, application and database from the physical platforms to the new Virtual Machines using the Physical 2 Virtual (P2V) utility.• Upgraded Windows 2003 32bit to 2008 64bit operating system.• Upgraded database from SQL Server 2005 to 2008.• Collaborated with Eagle Alliance to ensure Centra product meets all IT and security requirements, to include any upgrades and enhancements.• Troubleshoot any issues that the LMS help desk cannot resolve such as client installations, Internet Explorer or Firefox problems, or access issues by users who are trying to attend a scheduled event.• Troubleshoot any LMS Satellite server issues such as IP address changes, connectivity issues, or other issues that may impact end users from being able to attend or present an event.

New York, Ny, Us

• Managed the user population: entitlements to site, group hierarchy definitions and user level definitions by utilizing MySQL.• Maintained site entitlements by creating new and/or editing the existing knowledge bank definitions by utilizing MySQL.• Maintained the Group Entitlement spreadsheet to reflect any changes made to the entitlements.• Updated any changes and additions to Hierarchy Levels and TDABC Process Levels.• Provided ad-hoc reports and metrics on loaded content as requested.• Delivered user population training.

• Expedited ACATS transfers, 1035 exchanges, trustee transfers and direct rollovers.• Monitored pending transactions outside of Chevy Chase financial services control and made every attempt to circumvent delays or other negative consequences to the client.• Setup new accounts by identifying the type of transaction (e.g. transfers, annuities and 401K) and follow-up to completion.Setup new accounts by identifying the type of transaction (e.g. transfers, annuities and 401K) and follow-up to completion.

San Francisco, California, Us

• Executed daily operations of trading, settlement research and resolution.• Supervised and managed a range (N-Z) of mutual fund corrections which consisted of more than twenty-five fund companies to provide support to branches.• Received and made phone calls to mutual fund companies to ensure corrections was completed in a timely manner.

Glen Allen, Virginia, Us

• Interpreted data concerning price, yield, stability and future trends for investments.• Summarized data describing current and long term trends in investment risks and economic influences pertinent to investments.• Prepared annuity contracts to clients to certify payments were made in a timely manner.

• Served as an Administrator to help desk software HEAT. HEAT was the primary software to log help desk tickets for all employees with software and hardware issues. I also helped to implement HEAT into the customer service area to take customer orders company wide.• Trained 1,500 customer employees in the Richmond, Alexandria and Virginia Beach locations on how to use HEAT to take customers orders and how to log a ticket for computer issues.• Participated in problem detection, fixing and reinstalling software and hardware and maintaining the company network.• Performed troubleshooting, diagnosed, installed, upgraded, configured and repaired computer systems and network system components.• Provided technical support to end-users in hardware/software proficiency.• Responded to written and telephone requests for customers. • Maintained and setup new user security accounts for Windows NT 4.0 Server.• Prepared and presented crystal reports for report design, enterprise reporting and report integration into Windows and web applications.

Bachelor Of Science, Information Technology/Information Systems Security

Education record