Keith Hendrix Email & Phone Number

Dallas, Texas, Us

• Plan and coordinate all functional installations (FF&E, utilities, special accommodations, etc.) and either directly manage or oversee all Facility related vendor relationships• Collaborate with other Managers (Security, Risk, etc.) to ensure smooth office operation during adverse working condition scenarios• Directly Manage a team of 3-5 individual contributors in the support of all facility needs.• Support long-term planning and day-to-day needs of multiple properties located across the United States• Coordinate with property management personnel to support required interactions.• Manage vendor relationships to ensure both pricing and service level targets are met.• Manage the upkeep of buildings, equipment, and supplies to meet health and safety standards• Identify issues, develop solution, and consolidate approval to improve all policies/procedures.• Review all facilities related spend to understand necessity and strive to control costs.• Keep financial and non-financial records

Dallas, Texas, Us

-Responsible for the daily management of operations for the Document Control Department.-Interviewing and selecting staff; coaching and managing performance; facilitating the roll-out and implementation of new software and systems; monitoring department statistics regarding processing proficiency and efficiency and making improvements to address service issues; resolving escalated issues; and ensuring operations procedures are properly maintained and followed. -Oversight of Document/Check Imaging and Image Indexing for workflow preparation utilizing Kofax Imaging Software and BPM Image respoistory. -Responsible for the printing of company training materials, brochures and regulatory documents.-Managed the facilities function for HDvest, Blucora and Tax Act during the building merger. -Manages all out-going mail and incoming mail-Fostered and manage the companies print vendor relationship.

Fort Worth, Texas, Us

- Identified gaps in the imaging operations which stream-line process to increase production by 30%. - Analyze operational and management processes and system controls' effectiveness and efficiency in view to propose value-added recommendations.- Provide assurance that operations and processes conform to current regulations and business practice.- Identify control and process weaknesses, document main control points and provide evidential support for report recommendations. - Established reporting guidelines, training manuals and departmental procedures. - Hire and train incoming staff members

New York, Ny, Us

- Assisted in transition activates to establish a document services center (DRC) for the company in the DFW area moving key documents from the Monroe Service Center.- Managed a team of 18 nonexempt staff supporting processes in the areas of; new product development, Doc chasing, Mail Sorting and booking, check prep for multiple business lines.- Worked with audit, risk and compliance partners to ensure the integrity of controls through the implementation of service level agreements (SLAs), procedural documentation and defined roles and responsibilities. - Established and maintained processes to track productivity issues through the use of key risk (KRI) and key performance (KPI) indicators to analyze anomalies identify root cause and provide recommendations for improvement. - Created and supported a work environment that motivates employees to take ownership for their personal career development and mentor the company’s young leaders to strengthen core management skills, build talent, and establish an effective succession plan. - Initiated reviews to research complaint root causes and implemented resolutions to reduce customer and portfolio complaints - Responsible for Employees monthly scorecards, monthly/annual reviews, staff and escalation of employee concerns- Plan, assign, and supervise daily activities; hiring, termination, performance evaluations, training, workplace problem resolution and compliance to department/company/state/federal policies, procedures and operating standards.

New York, New York, Us

- Managed the data entry, mail room, imaging, and document prepping staff including performance coaching and administering monthly/annual staff reviews- Implemented and managed policy controls and audit processes - Supervised and coordinated new projects while adhering to compliance and corporate regulations - Processed bulk acquisitions and lien sales- Led transformation activities for consolidating local imaging teams into one location Cards, Mortgage and Auto.- Partnered in development of operational strategy, segmentation, execution and deployment of process transformation overseen by federal regulators, internal audit exams and RSCA testing.- Drove end-to-end small project implementation which included managing and training the staff for transition to full time role.- Implemented sustained operational reporting and analytic teams to support production oversight.- Facilitated the rapid development and implementation of key company initiatives through collaborative efforts with all levels of management and departments.

Bachelor'Sarts, Interdisiplinary Studies

Education record