Guided an organization of one hundred thirty-one FTE resources across remote and on-site environments. Maintained responsibility for project implementation funnel, and assumed new duties associated to customer contact and coordination activities specifically focused on network replacement functions. Directed operational teams responsible for implementing critical programs including network decom efforts, colocation and switch decom activities, vendor decom initiatives, and legacy network replacement projects. Responsibilities include customer coordination, project management, circuit design, provisioning, and activation functions associated to network changes, customer conversions, and cost reduction efforts. Accountable for developing leaders and objectives that align with corporate financial, operational, and network transformation KPIs while maintaining operational excellence and improving customer experience specifically associated to network modernization and cost-reduction initiatives.

Directed an organization of two hundred permanent, contract, on-shore, and off-shore FTE resources across twenty-three different locations. Responsible for the order fulfillment funnel associated to growth, disconnect, and optimization activities, which include circuit design, provisioning, and activation functions. Accountable for developing leaders and objectives that align with corporate financial and operational KPIs. Responsible for developing measurements relative to those KPIs as well as achieving operational excellence through reducing intervals, increasing throughput, developing processes, and technical training.

Directed 14 FTE in four different locations. Interacted with Inter-exchange Carriers and Competitive Access Providers with regards to price reductions and order processing. Managed utilization of leased network capacity. Identified, initiated, and managed cost savings projects with focus on capital improvements, transport cost reductions, re-terms, and disconnects. Reviewed and audited vendor billing to identify savings opportunities. Negotiated nationwide external vendor contracts to facilitate cost reduction projects.

Directed nine people in separate geographic locations. Managed relationships with Local Exchange Companies, Inter-exchange Carriers, and Competitive Access Providers with regards to transport needs and pricing negotiations. Negotiated nationwide vendor contracts and assisted with negotiation of interconnection agreements. Facilitated meetings with regional Sales teams to advise of network capabilities with respect to areas of opportunities and challenges. Provided DS3, OCN, and ICB pricing to Direct, Agent, and Wholesale Sales teams. Managed network utilization of leased and collocation capacity. Initiated network changes to support collocation decommission activity. Managed cost savings projects with focus on transport cost, re-terms, and disconnects. Reviewed and audited vendor billing to identify savings opportunities. Provided routing instructions to customer implementation teams when available capacity exhausted. Established and maintained executive reporting to track and summarize production related to savings milestones, team achievements, and price quote intervals.

Managed twelve people spanning two different work groups. Reported to management and executive staff significant information regarding team productivity and project timelines. Guided implementation of cross-department cost savings initiatives. Implemented projects based on Tariffs and vendor contracts to reduce costs and establish network capacity required to meet company revenue targets.

Functioned as first-level point of contact for all issues requiring management intervention. Implemented projects based on Tariffs and vendor contracts to reduce costs and establish network capacity required to meet company revenue targets. Assisted management with hiring and training permanent and temporary staff.

Reported and analyzed order, installation, and customer service activity. Measured individual, departmental, and vendor performance for incentive programs and scorecards. Acted as liaison between Customer Service Department and other internal and external organizations. Completed circuit provisioning and engineering activities while providing customer support and managing customer expectations. Updated and maintained records, reports, and systems necessary to track an order through the implementation process.