Steered global cross-functional teams, enhancing customer insight and business strategy. Played pivotal role in policy shaping and technical decision-making, affecting global audiences. Drove platform update strategies, boosting operational efficiency. Executed internal IP protection policy and auditing for 30,000 employees, securing data and compliance. Influenced product lifecycle strategy, enhancing product management effectiveness.● Owned and influenced global policy and technical… Show more Steered global cross-functional teams, enhancing customer insight and business strategy. Played pivotal role in policy shaping and technical decision-making, affecting global audiences. Drove platform update strategies, boosting operational efficiency. Executed internal IP protection policy and auditing for 30,000 employees, securing data and compliance. Influenced product lifecycle strategy, enhancing product management effectiveness.● Owned and influenced global policy and technical decisions impacting billions of people including current operating system platform as a service strategy.● Owned internal IP protection policy, implementation, and auditing for 30k employee organization.● Member of board that determined product lifecycle strategy and policy.● Trusted advisor to dozens of Fortune 500 customers helping guide them through the decision making process for challenging operational and strategic decisions.● Saved billions of dollars of company and customer revenue through timely intervention and resolution of critical customer situations.● Envisioned and led tactical and strategic projects addressing a wide variety of business, customer, and technical issues● Acted as the "Voice of the Customer" by providing direct customer feedback as well as by utilizing broader feedback systems to gain indirect feedback from customers.● Utilized SQL, MSAccess, and Excell for data gathering and analysis.● Lead and contributed to Patch Management technologies and strategies for Microsoft Windows● Lead Global V-Teams to design develope, and deliver time critical solutions to customers Show less

Led cross-functional teams aimed at ensuring critical situation management and seamless coordination. Integrated corporate acquisitions to fit within the support and engineer teams operational frameworks. Developed crisis management strategies with emphasis on enhancing business resiliency and risk reduction.● Visualized and lead initiatives across multiple engineering groups to improve overall time to provide hotfixes, in one case from 300+ days down to an average of 30 days.● Trusted… Show more Led cross-functional teams aimed at ensuring critical situation management and seamless coordination. Integrated corporate acquisitions to fit within the support and engineer teams operational frameworks. Developed crisis management strategies with emphasis on enhancing business resiliency and risk reduction.● Visualized and lead initiatives across multiple engineering groups to improve overall time to provide hotfixes, in one case from 300+ days down to an average of 30 days.● Trusted advisor to engineering and support team executives regarding strategy, customer sentiment, and improving operational efficiencies.● Created and lead hundreds of ad-hoc teams on demand to mitigate critical customer issues impacting millions of dollars in cost/revenue per hour in many cases and then determine and drive what actions were required to avoid similar issues for other customers in the future. Show less

Focused on building lasting bridges between organizations and improving collaboration and operational efficiencies for those same groups. Evolved into those groups becoming trusted partners for strategic matters.● Initiated and built relationships based on mutual respect and trust between organizations that historically did not play well together.● Developed and lead initiative to create shared goals and gained agreement as to what those goals should be between engineering and support… Show more Focused on building lasting bridges between organizations and improving collaboration and operational efficiencies for those same groups. Evolved into those groups becoming trusted partners for strategic matters.● Initiated and built relationships based on mutual respect and trust between organizations that historically did not play well together.● Developed and lead initiative to create shared goals and gained agreement as to what those goals should be between engineering and support teams. ● Created and lead program to improve overall efficiency and customer satisfaction for any issue which required collaboration between the engineering and support teams to resolve.● Utilized SQL, MSAccess, and Excell for data gathering and analysis. Show less

• Lead team documenting all support processes and policies to prepare for a major expansion of vendor support partner utilization• Negotiated with cross group leadership to gain agreement on policies and process• Developed process and policy training for internal and outsource partners

• Manager of Managers leading a global support organization of eight teams working with enterprise customers• Highest business results in the enterprise support organization and second highest employee ratings • Responsible for forecasting and budget recommendations• Coached and mentored organizational leaders as appropriate to help them develop and enhance their leadership and management skills• Managed support vendor relationships and results

Led and managed support engineering teams for all segments of the business: Consumer, SMB, and Enterprise customers. - Responsible for encouraging, coaching, and mentoring behaviors to improve all key performance indicators (KPI's)- Recognized as leading top performing teams globally for several quarters- Lead hiring team working to recognized and recruit top high potential talent- Mentored technical leadership- Managed support vendor relationships and results

Partner and Co-Founder in venture capital firm focusing on technology startups.

Responsible for partnering with executive leadership to build the strategic vision, gain buy in for budget needed to achieve that vision and delivered on that vision. Was recognized as the second most wired college in the United States in 1998 by Wired magazine.-Lead and supervised daily operations and strategic direction for 1000+ seat operation-Designed and implemented help desk procedures including tracking resolution and customer satisfaction.-Developed and delivered program to… Show more Responsible for partnering with executive leadership to build the strategic vision, gain buy in for budget needed to achieve that vision and delivered on that vision. Was recognized as the second most wired college in the United States in 1998 by Wired magazine.-Lead and supervised daily operations and strategic direction for 1000+ seat operation-Designed and implemented help desk procedures including tracking resolution and customer satisfaction.-Developed and delivered program to include college provisioned and provided laptops for all new incoming students.-Drove design for network infrastructure upgrades to enable fully connected classroom environment.-Maintained SQL database infrastructure for printer accounting tools and for System Management Server-Built and maintained Microsoft Exchange email services Show less