Keith Hoopes Email & Phone Number

United States

New Bremen, Ohio

Wright Patterson AFB

• Exchange Messaging Administrator responsible for both Microsoft Exchange 2003 and Microsoft Exchange 2010 environments
• Utilize Exchange Management Console, Exchange Management Shell, Public Folder Management Console, ExFolders, PFDAV admin, Message Tracking, Performance Monitors, Best Practices Analyzer, Active Directory Users and.
• Configure and manage Exchange 2003 Clusters utilizing Cluster Administrator
• Support Air Force e-mail system comprising of 800,000+ users and 320 Exchange Servers, 96 Blackberry Servers and Good Mobile Servers on the unclassified network
• Utilize VMware vSphere to manage and monitor servers
• Apply PowerShell scripts and line commands to manage servers and users mail accounts.

• Support for an 1100+ user pool encompassing multiple physical locations in Area B
• Responsible for all aspects of computer support and diagnostics, to include software installation, hardware failures, connectivity issues, and software conflicts.
• Managed, configured, and tracked computer hardware assets utilizing Air Force inventory system
• Project Lead for Directorate’s migration from Windows XP to Windows Vista Operating Systems
• Resident Subject Expert on remote connectivity issues involving broadband/wireless cards, user education, and laptop hardware conflicts.
• Experienced with installation and support of Windows XP, Vista, and Windows 7 Operating Systems, Office 2007, Outlook 2007 and most DoD specific applications – to include CONWRITE, CCAR, and ABSS.

Wpafb

• Provide service desk support for 1,300 users in multiple locations at WPAFB
• Prepared variety of desktop and laptop hardware platforms for deployment using specialized software
• Configured and installed Windows 2000 Advance Server utilized for critical source selection team
• Ordered parts, tracked shipments, and performed warranty repairs using technical manuals provided by manufacturers

Miamisburg, Ohio

• Provided onsite/offsite computer hardware and printer support for Premier Health Partners corporate office and Miami Valley Hospital and Emerson Climate Technologies (Sidney)
• Project lead specializing in hardware support at Miami Valley Hospital and multiple satellite locations
• Installed, maintained, and upgraded users workstations, personal printers, and network printers
• Performed warranty repair of Dell, IBM, Toshiba computers, printers, and various hardware
• Ordered parts, tracked shipments, and performed warranty repairs using technical manuals provided by manufacturers

Wpafb

• Monitored and troubleshot WPAFB network of over 24,000 users for intrusions and system degradation; preventing damage to systems and compromise or loss of critical and sensitive customer and mission data.
• Shift Supervisor/Team Lead responsible for monitoring network for degradation and intrusions
• Utilized HP Openview and Omnivista as a real-time network monitoring tool to maintain network integrity by using preventive maintenance to expeditiously isolate and repair system and network outages on 75 routers and.
• Expertly managed over 100 COMSEC Responsible Officer accounts in the Common User Application Software program, training, leading, and guiding customers to ensure they properly use and protect encryption materials.
• Performed semi-annual inspections of local COMSEC accounts
• Administered COMSEC Officer training to over 200 individuals annually

Master Of Business Administration - Mba, Management Information Systems, General

Bachelor'S Degree, Management/Logistics