* Managing a EU team of +100 and all resources across 7 countries, with full P&L responsibility to $27M, part of the EMEA Leadership Team* Devising and implementing annual business plans to drive organisational strategic growth and goals* Developing service strategies to improve customer satisfaction and best-in-class service support* Differentiating service offerings from competitors and identifying best practices to benefit overall performance for documentation, trunk stock… Show more * Managing a EU team of +100 and all resources across 7 countries, with full P&L responsibility to $27M, part of the EMEA Leadership Team* Devising and implementing annual business plans to drive organisational strategic growth and goals* Developing service strategies to improve customer satisfaction and best-in-class service support* Differentiating service offerings from competitors and identifying best practices to benefit overall performance for documentation, trunk stock, processes and technology* Designing service activity KPI/Metric dashboards for completion by regional Service Leaders* Working closely with Regional Country Managers and MDs to ensure top service quality* Liaising with R&D and Engineering to report on machine performance and possible quality improvement projects, and also to identify NPD opportunities meet customer needs Show less

* Managed a team of 40 Engineers 7 Clinical Specialists and 10 Back Office Support, monitoring performance and identifying training needs* Responsible for a budget of £10M, managing operational costs within budget* Reviewed and evolved service processes and procedures to improve efficiency and profitability* Maintained productive relationships with customers as company ambassador, investigating poorly performing machines and providing mutually satisfactory resolution*… Show more * Managed a team of 40 Engineers 7 Clinical Specialists and 10 Back Office Support, monitoring performance and identifying training needs* Responsible for a budget of £10M, managing operational costs within budget* Reviewed and evolved service processes and procedures to improve efficiency and profitability* Maintained productive relationships with customers as company ambassador, investigating poorly performing machines and providing mutually satisfactory resolution* Coordinated and communicated between field activity and engineering department to assist in the continual improvement of machine performance* Project managed installations including turnkey projects, working with architects, contractors and customers and maintaining health, safety and quality in the workplace* Liaised with Authorised Engineers - Decontamination AE(D) on installation, commissioning and ongoing validation of endoscope washer disinfectors and ancillary equipment in hospitals* Ensured adherence to local regulations and international standards and regular maintenance and calibration of instruments Show less

Founder and Owner of this Start-up business. From the registering with Companies House and VAT, openingaccounts with suppliers and developing of Web Site. Managing all aspects of running the business fromprocurement, sales, accounts, warehousing and workshop/operational activity.• Generated a turn over in sales of £400K in first year. Sold business after 2years with a turnover of £900K• Developed a range of garden machinery ready for import under own brand (VIPOR)• Developed… Show more Founder and Owner of this Start-up business. From the registering with Companies House and VAT, openingaccounts with suppliers and developing of Web Site. Managing all aspects of running the business fromprocurement, sales, accounts, warehousing and workshop/operational activity.• Generated a turn over in sales of £400K in first year. Sold business after 2years with a turnover of £900K• Developed a range of garden machinery ready for import under own brand (VIPOR)• Developed a workshop business in the service and repairs to lawn mower and garden and forestry machinery. Show less

Responsible for all after sales activity within the business. Including Technical Support, the ServiceDepartment and New product development• Managed 35 internal and external staff.• Implemented and conducted training courses for new recruits and customers, involving on site training withcustomers. This included international travel to US, China, Taiwan, Germany, Italy and Spain.• Set up procedures in line with the requirements of ISO 9001• Written user manuals for over… Show more Responsible for all after sales activity within the business. Including Technical Support, the ServiceDepartment and New product development• Managed 35 internal and external staff.• Implemented and conducted training courses for new recruits and customers, involving on site training withcustomers. This included international travel to US, China, Taiwan, Germany, Italy and Spain.• Set up procedures in line with the requirements of ISO 9001• Written user manuals for over 25 products, covering woodworking and engineering machinery.• Championed the introduction of all new products ensuring compliance to CE legislation. Including EMC, LV,Machinery, Noise and Simple Pressure Vessel Directives.• Managed the company's responsibilities to comply with relevant directives such as WEEE, RoHS and Packageand Packaging Waste Directive. Show less

Responsible for all off-site operations, installations, service and Sub contractors.• Managed 45 members of Staff.• Ensured installations were carried out in the most effective manner.• Tendering for Service contracts with local authorities all over the UK.• Represented the Thyssen Group on the LEIA (Lift and Escallator Industrial Association) working with theworking party to harmonise the ISO Standards with the BSI Standards. Working with National andInternational… Show more Responsible for all off-site operations, installations, service and Sub contractors.• Managed 45 members of Staff.• Ensured installations were carried out in the most effective manner.• Tendering for Service contracts with local authorities all over the UK.• Represented the Thyssen Group on the LEIA (Lift and Escallator Industrial Association) working with theworking party to harmonise the ISO Standards with the BSI Standards. Working with National andInternational working groups.• Helped in the development of new products working in Holland, Germany, Japan and Scandinavia. Show less

Ran a small production line, in the manufacturing of battery chargers and power supplies for the LeisureIndustry.

Passed for Petty Officer• Responsible for the maintenance of the ships electrical systems, both domestic and generation anddistribution. World travel to me to places such as Antartica, South Americas as well as the Mediterranean andAmerica.