Keith Roberts Email & Phone Number

Boston, Ma, Us

Warwick, Rhode Island, Us

Operational oversight and management of teams of up to 175 spanning product development and management, software engineering, customer experience, fulfillment, and purchasing. Directed customer experience transformation, growth, and operational excellence initiatives.✰ Rocketed gross margin 75% to a record 50%+ in 18 months via overhaul of sales team compensation structure, technology upgrades, and enterprise-wide cost-containment initiatives.✰ Pioneered industry’s mass customization model for apparel to offer on-demand order fulfillment through development and implementation of proprietary, fully integrated platform.✰ Vaulted new users 200% and new user activations 100% by reengineering digital marketing and enterprise sales strategies amid corporate reduction in force.✰ In only 6 months, orchestrated design and integration of technical solution to advance partnership with TeamSnap, an end-to-end platform for managing sports/group activities, and provide immediate support to 2M+ customers.✰ Spearheaded comprehensive re-platform of company technology platforms, replacing legacy financial, warehouse management, and customer relationship management (CRM) systems with NetSuite, RF-SMART, and HubSpot respectively.✰ Transformed digital marketing and sales process to improve outcomes with enterprise-level prospects, launching program projected to eclipse goal of adding $5M in new revenue in 2024.✰ Reversed significant order fulfillment backlogs by identifying and solidifying partnership with new production facility, ultimately outperforming 2021’s sublimated product sales 100%.✰ Formulated and headed partnership development strategy to position alliances with top-10 league management systems that represented 30% of total revenue and 80% of inbound traffic.

Warwick, Rhode Island, Us

As first full-time technology staff member for series A startup, guided transition from local business to national e-commerce operation. Partnered with company founder/CEO to steer strategic direction and vision.

Mortsel, Be

Earned promotion to direct R&D operations, Federal Drug Administration (FDA) compliance, and field organization partnerships for $50M business unit providing cardiology imaging and reporting.

Mortsel, Be

Hired to transition software engineering function of recently acquired business unit to Scaled Agile Framework and enhance project flexibility and execution. Improved compliance with FDA requirements and regulations.

Brought on to oversee information technology and security for digital account opening platform for U.S. financial institutions experiencing explosive growth. Reporting directly to CEO, led 30-member team spanning IT, professional services, customer service, implementation engineering, and quality assurance.

Us

Tapped for senior leadership role driving technology solution design and delivery for industry-leading provider of educational payment and financing services. Directed 30-member team. Managed capital project budgets of up to $5M.