Keith Jackson Email & Phone Number

Changed roles to focus on growth initiatives. Continued to enhance reporting across the business by pioneering and championing the use of Alteryx for large data loads directly from data warehouses. Built and maintained second version of the growth dashboard with over 200 measures from 50 queries, enabling fast-paced reporting changes to divisional.

Senior Data Analyst for the Kroger Health Quality team. Implemented new quality metrics across all 3 lines of business, gathering data from multiple reporting systems. Built first iteration of the dashboard to support Kroger Health's multi-year growth initiatives in partnership with BCG.

Cincinnati, OH

• Started upskilling process in order to begin using Python scripts for API interactions.
• Implemented flat reports using Power BI Report Builder and Power BI PPU workspace based off multiple Power BI datasets.
• Developed ETL flows using Cognos, Power Automate and Knime to move data from source systems to Azure SQL Data Warehouse.
• Implemented multiple new Power BI reports for Sales, Operations and Marketing
• Assisted in formation of new Data Analytics team, developed and implemented standardization across all reporting
• Transitioned PPM tool from Excel to Sharepoint Lists and Power BI to enhance features and reduce conflicts during the update process.

Cincinnati, OH

• Developed Project Portfolio Management tool as part of move to PMO from Service Delivery. Leveraged Excel Power Pivot and Data Model functionality to provide reliable reporting to upper management on full portfolio of.
• Worked with technical owners to fully document Managed Services onboarding process, including use scenarios, Visio flowchart, MS Project templates and master reference documentation.
• Consulted with pre-Sales to improve accuracy of Managed Services SOWs prior to presentation to customer, leading to reductions in contract changes during implementation.

Cincinnati, Ohio Area

• Developed standardized onboarding practices as part of promotion to newly created two person team dedicated to integrations.
• Reduced time to implement from over a year to an average of less than 60 days consistently for the past two years. This eliminated a long-standing client and sales complaint as well as generated revenue in a more.
• Developed tracking tools to provide insight to management on status and providing more reliable revenue forecasting.

Cincinnati, Ohio Area

• Managed relationships with up to 40 Managed Services clients, including service escalations, contract changes and renewals, and billing
• Demonstrated feasibility of doubling previous Analyst workload, allowing for redistribution of headcount to address other needs.
• Served as technical liason for other members of team when working with engineers.
• Developed reporting tool for management to objectively estimate workloads across Service Delivery using device and technology counts.

Cincinnati, Ohio Area

• Assisted clients with transition during XP to Windows 7 migration at large government office.
• Quickly and Seamlessly learned new technology and processes in order to make the end-user migration process as smooth as possible.

MYCA Multimedia & Training Solutions

• Managed routine operations of MSSQL-based Moodle LMS and associated website consisting of over 200 clients and 1,000,000 users using custom queries and stored procedures.
• Served as single point of contact for all client and end-user support for over two years.
• Successfully assisted clients in integrating MYCA courseware into their own LMS.
• Served as technical sales lead for dozens of major client presentations.
• Developed E-Learning courses in Articulate Presenter and Lectora
• Managed numerous course development projects.

• Configured and maintained Amazon EC2 cloud servers in a fast-paced environment for a large digital media company.
• Wrote, tested and updated RightScale server configuration scripts for cloud servers.

Cincinnati, Ohio Area

• Represented hundreds of clients throughout the litigation process and during trial preparation and settlement negotiations while explaining complex legal and procedural issues in easily relatable terms.
• Designed and implemented protocols and procedures to efficiently intake thousands of potential clients while contemporaneously evaluating time-sensitive legal and factual issues.
• Assisted with all office IT issues, including installing new software and troubleshooting hardware.

Cincinnati, Ohio Area

Cincinnati, Ohio Area

• Contractor/subcontractor at Procter and Gamble responsible for desk-side computer and printer support for 3000 onsite employees.
• Supported over 300 applications including MS Office, Documentum, Lotus Notes.
• Responsible for resolving urgent customer service problems and training new employees.
• Experience with multiple ticket-tracking systems.

Doctor Of Law (J.D.), Law

Ba, History