Keith Joice Email & Phone Number

London, United Kingdom

I successfully transformed underperforming teams into high-performing units, gaining recognition for exceptional people development and customer service. I’ve led multiple teams in resolving financial disputes between consumers and businesses across various financial products exceeding targets every year. • Created highly engaged and productive teams in a challenging and ever-changing environment, resulting in every team member obtaining promotions. • Supporting well-being on a day-to-day basis and in challenging times of both internal and external stakeholders. • Employed effective strategies to unlock the potential of team members, fostering strong critical thinking skills and significantly reducing staff turnover and absenteeism.• Successfully initiated and delivered various engagement projects for the organisation, effectively bringing different areas of the business together and promoting teamwork.• Achieved a success rate in resolving consumer complaints that was 20% higher than the company's average satisfaction level.

London Area, United Kingdom

I have successfully led large teams of over 200 employees across the South East of England. My primary focus has been on meeting sales targets and fostering a high-performance culture that is centred around delivering excellent customer service.• Emphasize continuous improvement within the team, utilising strategies such as celebrating success and implementing effective performance management measures.• Demonstrated a strong ability to influence and motivate others towards shared goals and objectives across multiple locations.• Lead and motivate teams over 27 locations, setting clear expectations, providing guidance, resolving conflicts, and fostering a positive and productive work environment.• Successfully execute strategic plans for the region aligning actions of teams with the company's goals, anticipate challenges, and devising strategies to achieve targets.• Communicating with different stakeholders, including customers, suppliers, and corporate headquarters.

London, England, United Kingdom

In a significant role, I managed diverse responsibilities such as sales, recruitment, and team development. I led a team of different manager levels and support staff. Notable achievements include being the Top Performer in 2010 and 2011, attributed to skills like motivating staff, providing feedback, and addressing performance issues. The role demanded effective planning, organisation, and strong interpersonal skills. I balanced procedure control, risk, and sales results while ensuring compliance with company guidelines and legal standards.• Achieved top national performer 2010, 2011, 2012.• Provided development and performance improvement through ongoing training, mentoring and support to ensure teams enhanced skills and knowledge. • Undertook regular performance evaluations, identifying areas for improvement and achieving outstanding performance. • Oversaw the combined portfolio’s in excess of £900 million and collaborated closely with the team to meet clients' needs, implementing effective investment strategies, and maintaining high customer satisfaction. • Monitored performance against targets and worked closely with other stakeholders to develop strategies for maximising revenue.• Managed the International Premier team and opening of global accounts target, ensuring risk measures were in place.

Portsmouth, United Kingdom

Managed the success of an £18 million business with around 100 employees. The branch consistently ranked as the top performer in the region for 9 out of 13 periods in 2005. I focused on driving sales, minimizing stock loss, and controlling expenses to boost profitability. While meeting sales targets, I prioritised staff motivation and training to ensure a positive shopping environment for the customers. I oversaw performance management, maintained store standards, and ensured compliance with company policies. I also promoted equal opportunities and addressed staff concerns.• Leading and guiding teams across various departments including setting expectations, providing guidance, resolving conflicts, and fostering a positive work environment.• Driving sales and ensuring exceptional customer service leading to top performance awards. • Managing stock levels, and optimising stock placement, and implementing effective merchandising strategies. • Understanding and employment of financial metrics, manage budgets, control costs, and monitor key performance indicators (KPIs) to ensure the store's profitability.• Communication with staff and customers setting clear expectations, and changes clearly, as well as handle customer inquiries and concerns professionally.

Early career at Dixons International Plc. I managed several store included Guildford, where I served as a General Manager with a turnover of £1.5 million, Eastleigh as a General Manager with a turnover of £750,000, West Quay Flagship store as an operations manager with a turnover of £3 million. Notably, I successfully managed the relocation from Southampton to the West Quay Flagship Store.

Diploma, Retail Management

Throughout my course developed an understanding of retailing and the technical and functional skills required. Core modules included.

Diploma In Retail Management

Education record

Education record

B-C including English Language and Mathematics

Education record

Business and Finance with Distinction Modules included Business in the economy, Employment in the Market Economy, Financial Planning.