Keith K. Email & Phone Number

Orlando, Florida, United States

Boston, Massachusetts, United States

I spearheaded the high-priority, early morning Arrowstreet proprietary software cycle for critical investment job runs for daily hedging and trading. Overseeing CyberArk privileged access andmanagement, I created safes, groups, and sessions for users and groups. Interfacing with DevOps QA and production infrastructure teams, I resolved system-wide issues..

Boston

Boston, Massachusetts

• As the IT Operations Manager, I oversaw all aspects of day-to-day help desk operations, project management, and procurement for the IT department including technical team and contractor oversight. I recruited and.
• Automated 90% of the onboarding/offboarding process by creating a uniquenew process designed to scale onboarding.
• Independently saved $25K in costs by selectively procuring equipment andpersonally installing an A/V system in the town hall space.
• Led API integration with Google, Okta, Slack, Atlassian/Jira, and Zoom.
• Coordinated all endpoints and automated app deployment to Mac/Windowslaptops using Workspace One/AirWatch.
• Fostered strong vendor relationships to ensure cost efficiencies andquality control as the procurement manager overseeing all hardware,equipment, and software licensing. Show less

Boston, MA

• In this leadership role, I led all management, maintenance, and troubleshooting activities for IT systems including tech team training, mentoring, and oversight. I directed mobile device management utilizingMobileIron.
• Created Virtual Desktops and PC;s via SCCM, Citrix Studio, and Publishapplications.
• Administered Juniper networks, implementing firewall policies andmanagement and VLAN management.
• Collaborated with various teams including leadership to identifyopportunities to improve processes and increase efficiencies. Show less

Saugus, MA

As the Helpdesk Administrator, I delivered computer systems analysis,troubleshooting, and repair to ensure availability and reliability. Ioversaw the maintenance of VoIP phones, hardware, and computer peripherals.I also supported and maintained user account information includingpermissions, security, and systems groups.

Andover, MA

• In this IT administrative role, I analyzed, maintained, and repairedcomputer systems resolving issues through troubleshooting. I also oversawWin7, MAC OSX, iOS, iPhone, iPads, VoIP, hardware, and computer peripherals.I.
• Oversaw multiple servers including Active Directory, Exchange, GroupPolicy, Permissions, SCCM, VMWare, SharePoint, Watchguard Firewalls, andHP/Cisco Switches.

Charlotte, NC

Provide troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnose and troubleshoot basic problems with individual or multiple computer systems in order to maintain proper functioning; resolve issues.

Charlotte, NC

• Installed Home theater systems, Projectors, Projector screens, Surround sound, TV’s, DVD, Speakers, Subs and calibrated systems
• Installed, troubleshot and repaired home computers, software, networks and printers
• Software experience with Windows XP,Vista, 7 & Proficient with Microsoft Office
• Trained customers on system use and how to obtain system maintenance if needed

Charlotte, NC

• Installed Cisco Switches, routers, access points and VOIP phone systems
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals, Servers, Tape backup boxes.
• Document, maintain, upgrades or replaces hardware and software systems.
• Support and maintain user account information including rights, security and systems groups (Active Directory).

Charlotte

• Deployed and implemented over 125 Windows 7 PC’s out of the 400 total for the rollout.
• Designated VIP technician for all Executives and VIP’s
• Implemented strategies to improve efficiency and quality of deployment
• Also took the role of help desk technician to solve users problems