Keith Kent Email & Phone Number

Philadelphia, Pa, Us

Process, standards and governance development

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Manage team of project managers working Move, Add, Change and Disconnect orders for commercial customers. • Helped build and train newly created MACD PM team, creating processes and documentation as the team evolved.• Manage daily operations of project management team and handle customer escalations.• Lead project calls with cross functional teams on-shore and off-shore to drive continuous process improvements.• Lead weekly meetings with upper management reporting status and identifying risks.

Philadelphia, Pa, Us

• Provision routers and generate device configs using Amdocs Cramer app for EDI, PRI, EPL and ENS services• Generate Visio design drawings with provisioned circuit ID, router port, subnet, VPN and VLAN information • Generate and track Change Management tickets for site turn up using Remedy TTS

Philadelphia, Pa, Us

• Led QA projects testing Comcast residential eMTA’s on Arris, Cisco and Motorola CMTS’s. • Managed deliverables, provided updates & tracked test results and defects using HP Quality Center.• Performed Automated Interop call testing using Ixia test controllers and TCL scripts.• Executed security testing on eMTA’s using MU test suite for simulated denial of service/ mutated packet attacks• Provisioned devices using Cisco BACC, loaded configs and performed Bulk Call Testing using Ameritec Fortissimo call generator.

Philadelphia, Pa, Us

• Tested and validated that new routers, CMTS and servers met operational readiness standards.• Managed Issues Resolution Team of 6 engineers, resolving ORT test failures with responsible stakeholders.• Created and distributed metrics reports of team performance to management.

• Managed and led network projects involving Security, Research IT, Network Ops and Network Engineering teams.• Configured and installed Cisco routers, switches and wireless access points. Performed IOS/memory upgrades.• Managed and resolved trouble ticket reports for loss of network connectivity and IP issues.• Managed service requests for installation of routers, switches and servers in the Corporate Data Center.

• Managed daily operations and outage recovery in Broadcast Operations Center and Data NOC.• Managed staff of NOC and BOC operators, interviewed and trained new hires and delivered performance reviews.• Monitored and supported encoding and transmission of digital video/audio programming.• Coordinated uplink encoder maintenance and upgrades.• Assisted in writing test plans, validating processes for compliance.

• Managed daily operations and outage recovery in Broadcast Operations Center and Data NOC. • Managed staff of NOC and BOC operators, interviewed and trained new hires and delivered performance reviews• Monitored and supported encoding and transmission of digital video/audio programming.• Coordinated uplink encoder maintenance and upgrades.• Developed and wrote procedures manual for NOC and Broadcast Operations Center daily job functions.

• Managed conditional access/security requirements for PPV, Sports, and basic subscription services.• Coordinated uplink encoder maintenance and upgrades.• Developed and wrote procedures manual for NOC and Broadcast Operations Center job functions.

• Monitored the A/V broadcast network and LAN/WAN for continuous processing of customer requests. • Used HP Openview to monitor network of routers, hubs, telecom circuits and application servers.• Director and Technical director for live teleconferences and video productions. Edited using AVID system.

• Freelance videotape editor responsible for editing sports and news footage for 5:00pm, 6:00pm and 11:00pm news

• Initiated insertion of commercials into on-air programming with Sony Betacart, System, re-cued programming, maintained daily logs and worked as videotape/replay operator for live Flyers games and Eagles half-time shows.• Director/technical director for public affairs program.• Videotape editor for on air promotions, commercial productions, and both live and pre-taped programs.• Studio camera operator and audio engineer for live and recorded productions.

• Shot and edited video footage for nightly newscast covering local news and sports events.• Studio camera operator for 5:00pm and 10:00pm newscasts.• Weekend Director/technical director for 10:00pm newscast.