Keith Kepler Email & Phone Number

Redmond, Washington, Us

Building new services and features that make it easy for Azure customers to transform their business presence.

Redmond, Washington, Us

Grew Azure business by delivering new security & solution focused web services used weekly by 500+ top Microsoft partners and thousands of global end-customers who build IoT device & edge cloud solutions. Technical advisor to Azure's telemetry and business intelligence services. ★ Presided over the design, development, and delivery of a world-class telemetry solution for a $30M portfolio of Azure IoT initiatives that enabled service revenue attribution to individual IoT devices for the first time by leveraging existing systems and minimal code overhead. ★ Pioneered a new security-focused certification program for IoT Edge devices and expanded the catalog offerings into IoT solutions which increased catalog usage by 42% compared to the previous two years. ★ Owned and innovated the user experience of our certification portal, streamlining user input flows that not only simplified the process but also enhanced customer satisfaction. This customer-obsessed approach resulted in a 50% reduction in certification time, demonstrating a commitment to operational excellence. ★ Launched new service & website offerings that increased customer engagement, including: ○ Introduced web embed cards for social media sharing ○ Implemented SEO optimizations which increased our online visibility, driving a surge in organic traffic to our website. ○ Redesigned the web analytics platform, eliminating an overcounting issue and enabling the delivery of business-centric insights through Power BI, empowering data-driven decision-making.

Redmond, Washington, Us

Managed the out-of-box user experience, device provisioning @ scale, and network stack for Azure's Percept AI/ML developer kit. Served as a customer advocate and enhanced all documentation standards to include necessary configurations that unblocked early Azure Percept proof of concept deployments. ★ Spearheaded a groundbreaking Zero Touch Provisioning feature for the Azure Percept AI/ML devkit that reduced the total cost of ownership of fleet management and simplified device onboarding. Exhibited a commitment to operational excellence and long-term thinking that resulted in the technology gaining visibility for potential applications in Windows, Azure Sphere, and HoloLens platforms.★ Championed the exploration and successful integration of Microsoft's first Linux device management solution into the Azure Percept Devkit which enhanced fleet management efficiency. Amplified its awareness across Microsoft groups for broader impact.★ Consistently sought after as a trusted technical advisor by partners and leadership, providing expert guidance and resolving complex issues. Proactively participated in partner and leadership meetings to offer insightful solutions to hardware, software, and service inquiries.★ Demonstrated ability to recognize and address critical gaps in both hardware and software projects with a desire to facilitate a deeper sense of product ownership.★ Demonstrated exceptional problem-solving skills by quickly identifying root causes and implementing effective solutions, ensuring seamless product demos and partner satisfaction.

Redmond, Washington, Us

Led Microsoft's partner engagement activities for the OEM, IHV, and ODM customers surrounding Windows Update, Hardware DevCenter, and driver publishing. Provided strategic guidance to senior leaders on the health of Windows drivers throughout the launch of Windows 10 and beyond.★ My deep sense of ownership and desire for the highest standards fostered a smooth and gapless knowledge transfer between India and Redmond when the Hardware DevCenter team moved. Acknowledged by leadership as extremely valuable and a critical member who's knowledge materially contributed to the forward progress of the transition.★ Developed an innovative solution for the Windows team that streamlined data integration of driver publishing data, enabling proactive identification of driver distribution issues, dramatically reducing potential crashes by 98%.★ Used expert data analysis and System Thinking to find and correct a worldwide driver distribution flaw that reduced driver crashes by 80%+ in new Windows regions.★ Played a pivotal role in shaping Microsoft’s current Windows Update implementation, providing expert guidance on technical feasibility, performance optimization, and user experience.★ Presented at large scale events like WinHEC on the topic of Windows Drivers, Hardware DevCenter, and Windows Update. These forums ensured partner awareness and provided customer feedback to Microsoft.

Redmond, Washington, Us

Technical Account Manager for Microsoft’s largest and most complex Windows IHV partner - 𝐈𝐧𝐭𝐞𝐥. Expertly managed and resolved thousands of high-impact issues, to successfully launch 3 major Windows OS's, while fostering a strong and collaborative partnership between Microsoft and Intel. Synthesized market research, competitive intelligence, and industry trends for senior leaders which influenced strategic business and marketing decision-making. ★ Commended by Executive Leadership for proactively driving and resolving critical Intel driver readiness bottlenecks in the final stages of Windows 10 development. This not only benefited Intel, but every single OEM/ODM partner Microsoft worked with as Intel driver readiness is the most important external factor for an OS launch.★ Coordinated and managed Intel hardware bring-up activities which ensured new Windows features like Modern Standby, Secure Boot, and Credential Guard had the necessary hardware features to be successful.★ Increased Intel’s satisfaction rating from 3/10 to 9/10, which had not been achieved by any other TAM.★ Consistently delivered proactive results that solved customer issues before they could impact the broader ecosystem.★ Built new TAM service offerings and reports that directly influence OEM hardware decisions. ★ Championed new Windows image creation techniques which reduced image creation time by 72%. Amplified this across Microsoft into the Windows Build Lab which saved thousands of man hours.

Redmond, Washington, Us

Provided first class, private 24/7 technical support to Bill Gates, and all Microsoft corporate presidents. ★ Ensured Microsoft’s C-Suite personnel were able to work effectively, anywhere in the world, on the hardware and software provided.

Bachelor'S Coursework, Computer And Information Sciences And Engineering

High School Diploma