Keith Knebel Email and Phone Number

Lead agent for data maintenance and updates of contact and fund database. Wrote SQL scripts in Sybase InfoMaker database query tool for data retrieval and reporting for multiple departments throughout the company and external membership.Analyzed and updated data structure in Sybase Powerbuilder IDE.Oversaw the development and implementation of a web application for member data updates. Managed testing during initial construction. Selected beta-testing group from external membership. Wrote and designed the manual for the application.Managed the annual mailing, receipt and processing of member dues which comprise approximately 95% of the Institute’s budget. Worked with member firms on any issues regarding late payments or changes to their invoices. Tracked non-member data for marketing purposes. Proactively maintain awareness of industry changes with numerous sources in order to uphold the accuracy and integrity of our data.

Handled Act 6.3/2006 software installation and product setup in 11 client offices in 5 states. Performed server backup and hardware maintenance. Rebuilt failed server hardware using Windows Server 2000.Worked via phone bank as help desk support for our product base.Worked intently in customer-facing situations with clients. Helped create training manual for clients.Assisted in product development for newest software package using Act 2006.Performed OS and other software installation on work stations and laptops.Assisted with handheld device issues, and set up software for synchronization.Oversaw installation and set up of large-screen plasma and LCD monitors in client offices.Set up wireless and hard wired LAN’s.

Within deadlines, updated, managed, and organized company iMIS database. As well as trained all staff on operating and utilization of the system.Established communication plan and training program for this project.Designed reports using Crystal Reports 10 and system designed software for better presentation of information.Created user defined modules to better isolate and identify data.

Managed calendars and scheduling for CFO and Director of Finance.Assisted in chartering process to facilitate adherence to company directives and the mission focus on a national level.Handled company bank deposits.Organized departmental meetings and retreats.Composed minutes of Audit and Finance, and Risk Pool Committee meetings. Worked with Accounting, Grants Management, and Asset Management departments to further progress on specific tasks. Assisted superiors in travel arrangements.

Supported up to eight executives with their daily routines.Became familiar with different aspects of federally subsidized real estate including housing operations, asset management, and development.Trained and managed employees, and oversaw their daily tasks.Created and updated databases to maintain donor listings, and recorded and tabulated survey results.Oversaw processes to assure documents adhered to federal and state laws and were distributed promptly. Assisted in the production of reports, and manuals both internal and external.Maintained filing for over 100 housing complexes.Acted as customer service representative to residents of housing complexes, and spoke with residents to alleviate grievances.

Handled customer concerns regarding DSL installation.Helped instruct co-workers on how to handle severe problems including unhappy customers.Placed in charge of emails sent to the department. Delegated tasks to co-workers inside and outside of my department. Temporarily promoted to the billing department. Dealt with cancellation of orders, setting up the billing procedure for a new product line, and audited and corrected errors in the invoices of our affiliate companies. Assigned as lead agent to handle issues regarding satellite installation.Assisted technical department with issues involving satellite services.Worked in both the Provisioning and Engineering departments to facilitate T1 installations and IP assignment.

Conducted online and subject research on real estate sales and information in major markets along the east coast.Handled delivery of information to field representatives to keep work flow on schedule. Compiled and arranged information into the company’s database.Communicated with those directly involved in the market to verify the accuracy of the information.Trained new employees on company specific software.