Keith Lambert Email & Phone Number

Manchester

• Leading and motivating a large team to put their best foot forward this includes line management responsibility for the branch team• Full responsibility for all sales, operations, resource and customer service within the branch in order to ensure that we hit our daily sales targets and operational KPIs• Possessing an enthusiastic willingness to have a daily involvement in HR, performance management, succession planning and recruitment our people are our most valuable asset• To ensure compliance with Health and Safety and branch standards we need you to lead from the front and drive our safety first culture• To actively demonstrate behaviour in line with our Company core values• Promote a customer focused mindset within the branch• Work collaboratively with our field based teams to ensure that we are maximising on customer opportunity• Skills and Experience• Leadership experience• Great communication skills to demonstrate the ability to develop customer relationships and drive customer connectivity• High levels of focus, energy and drive required in this role on a daily basis• Good business acumen

Greater Manchester, United Kingdom

Maximise key product group participation through targeted customers, SDM & team focus Monitor product & customer participation on a monthly basis, giving clear actions for improvementDrive improvements in top level customers and reduce drift through BM/SDM visits, incentives and pricing Ensure all sales advisors achieve their Friday targets & promotional targets Ensure all sales advisors manage their key & target customers, reviewing on a monthly basisDevelop new customers through BM/SDM visits Ensure all new customers are monitored & communicated with to drive purchase growth Financial Focus Maximise sales & margin £ & % through focused pricing terms analysis & action Ensure customers terms are reviewed at a product grp level with BM on a Bi-monthly basisDrive productivity through improved Sales/margin per vehicle, WH & SA Increase branch AIV through SA targeting and individual reviews Target, review and manage SA's to deliver SPD/MPD, including stretch for high performersMinimise stock loss/warranty % below target through accurate process and policy control Ensure sales team follow stock line procedures - review with Ops on a weekly basisMinimise outstanding debt, DSO/cash loss through consistent process delivery Ensure Sales team support debt management through active customer contact Colleague Focus Proactively manage phone efficiency including conversion & outbound calls Ensure all SA's missed call rates are reviewed on a daily basis, driving constant improvement Ensure all SA's conversion rates & outbound calls are driven with stretch targets in placeEnsure holiday planning is consistently applied through the year & supports the business needs Manage SA's/self holidays to ensure no gaps in rotaEnsure all management appraisals, colleague reviews & probations are processed accordingly Ensure all direct report reviews & probations are processed accordingly

4Th Avenue , The Village, Trafford Park, Manchester

To Manage branch affairs ranging from recruitment, operations, accounting, and sales. To maximise and achieve all targets set and to take an active role in the operations side of the business. Other duties and requirements are VOR issues, shortages, overs, mis-picks,not founds etc.Update on dispatch issuesNo of drops, driver issues, local SLA’s met along with National Accounts.Finance - Banking issues from previous day if any, outstanding greens and anylikely problems.Customer credits, warranties etc. Any problems created by customer, rejectedwarranties, warranties requiring labour payment etc.PI checks - up to date and plans for today.Operations board up to date and above highlighted where required.Mornings VOR, checked and on first run – any issues.All vans on road, any driver holiday / sickness, along with casual cover required.Warehouse fully covered – any holidays / sickness.Any outstanding purchase orders, plans to complete and up date.

4 Th Avenue , Trafford Park , Manchester

Parts Sales Advisor Overall Responsibility:To achieve daily individual sales and profit targets through the effective use of resources andto pro-actively maintain and develop the branch sales and profitability by value added sellingand enhancing customer relationships.Specific Duties:• To promptly deal with customer orders received over the trade counter, the web, telephoneor sales staff.• To suggest appropriate product alternatives if applicable and to take advantage of all addon selling opportunities to maximise sales and profit whilst maintaining the highest levels ofcustomer satisfaction and confidence.• To be highly pro-active in cultivating and achieving additional telephone sales, particularlyduring quiet periods.• To nurture Customer business, covering ALL our product ranges using, Top Cat; Kerridge;Customer Data & Marketing information to achieve individual and branch profit targets.• To participate and maximise all marketing and promotional offers to exceed desired results.• To be fully aware of, understand and adhere to the Company policy on cash, cheque andcredit card transactions received on behalf of the company.• To ensure all working and display areas are maintained in a clean and tidy condition.• To have due regard for the health and safety of self and other members of staff.• To adhere to Company procedures and to complete all required administration accurately,effectively and on time.• To assist in the training and development of branch colleagues.• To carry out any reasonable request as directed by the Branch Manager/Sales Manager,and to cover for the Branch/Sales Manager in their absence if and when requested.

Parts Advisor within a busy dealership, dealing with trade and members of the public. Also liaising and supplying parts and tools for the onsite mechanics and garage and body shop. As a Parts Advisor I was will an integral member of the after sales team. I was responsible for the day to day running of the parts department. Daily duties included receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with retail customers.Knowledge of vehicle layout, parts catalogues and computer stock lists were an essential part of this role . I ensured our pricing structures were kept up-to-date, and that stock control is always secure and well maintained. I was the first point of contact both face to face and over the telephone and was expected to provide excellent customer service.

Master Of Arts (M.A.), Art History, Criticism And Conservation, 2-1

Bachelor'S Degree, Art History, Criticism And Conservation, 1St Class

Foundation Degree, European History, 1St Class

Foundation Degree, History