Keith Leonard Email & Phone Number

Providence, Rhode Island Area

Springfield, Massachusetts Area

Ensured total customer satisfaction by delivering exceptional service, exceeding expectations and providing comprehensive product knowledge. Promptly responded to customer phone and email inquiries. Quickly resolved product and customer account problems. Provided product and services support at business client sites. Trained new hires in daily work procedures. KEY ACHIEVEMENTS:•Received top rating of 97% customer satisfaction and generated well over 150% of sales goals.•Continually… Show more Ensured total customer satisfaction by delivering exceptional service, exceeding expectations and providing comprehensive product knowledge. Promptly responded to customer phone and email inquiries. Quickly resolved product and customer account problems. Provided product and services support at business client sites. Trained new hires in daily work procedures. KEY ACHIEVEMENTS:•Received top rating of 97% customer satisfaction and generated well over 150% of sales goals.•Continually awarded for top performance and productivity. Show less

Managed 15 sales and finance team members, monitored customer service performance and coached staff in methods to raise performance metrics. Managed sales and daily metrics documentation. Conducted routine store walk through to ensure staff complied with to company standards, policies and procedures. Recruited and hired staff. Scheduled team members to attend company-wide training. Actively participated in regional conference calls with district and regional managers and other store… Show more Managed 15 sales and finance team members, monitored customer service performance and coached staff in methods to raise performance metrics. Managed sales and daily metrics documentation. Conducted routine store walk through to ensure staff complied with to company standards, policies and procedures. Recruited and hired staff. Scheduled team members to attend company-wide training. Actively participated in regional conference calls with district and regional managers and other store managers.KEY ACHIEVEMENTS:•Selected by senior management to serve as subject matter expert (SME) regarding customer satisfaction for product purchases.•Promoted to management role for drive to succeed and exceptional performance as Sales Rep.•Facilitated meetings as member of management team and highlighted specific areas for improvement. Conducted role-playing scenarios to build staff confidence and performance.•Delivered one-on-one coaching to improve sales and customer service performance and meet company-wide sales goals.•Established in-store recycling program and educated team on recycling impact. Show less

Isla Vista, Ca

Managed and directed B2B purchasing for program offering ingredients and supplies in bulk quantities to local businesses for manufacturing and/or resale. Collaborated with internal and client stakeholders to develop and meet strategic business plans and goals. Provided one-on-one coaching and on-the-job training to 50+ staff members. Communicated customer issues to department managers and offered solutions. Delegated store tasks to staff and member volunteers to meet weekly objectives. Reviewed… Show more Managed and directed B2B purchasing for program offering ingredients and supplies in bulk quantities to local businesses for manufacturing and/or resale. Collaborated with internal and client stakeholders to develop and meet strategic business plans and goals. Provided one-on-one coaching and on-the-job training to 50+ staff members. Communicated customer issues to department managers and offered solutions. Delegated store tasks to staff and member volunteers to meet weekly objectives. Reviewed performance metrics and collaborated with senior management to increase member base and visibility within community. Maintained facilities according to safety, sanitation and health regulations and organizational standards.KEY ACHIEVEMENTS:•Established and orchestrated new program for local businesses and individuals to order products directly, thereby establishing direct rapport and productive customer relationships, as well as resulting in seamless transition from order request to fulfillment. •Designed new checklist system and training tools across employee levels to increase understanding of processes driving programs and customer service delivery.•Changed grocery delivery schedule to conform to bi-weekly trash and recycling pickup schedule, reducing need for storage space and customer-facing clutter until pickup.•Partnered with University of California Santa Barbara (UCSB) Tenant Association President to sponsor educational events at family-student housing regarding cost effective ways for students to buy local and organic whole foods. •Improved business processes by developing spreadsheets, invoice processing tools and online presence for Volume Purchasing Program in collaboration with Scan Coordinator Show less

Bachelor Of Arts (B.A.), Environmental Studies

Environmental Studies explores the interactions of humans with their natural environment. Today's environmental problems have evolved.

Associate Of Arts And Sciences (A.A.S.), Liberal Arts: Mathematics And Science, 3.8

Activities and Societies: Honors Society